Radiology Workflow Coordinator

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Status: Full Time

Schedule: Monday - Friday, 8:30am - 5pm

Essential Job functions:

• Participate in meetings/work groups to ensure communication and knowledge of operational activities and overall customer satisfaction outcomes in the Imaging department.

• Understanding of Mammography Birad coding.

• Ensure all breast imaging exams get read in a timely manner.

• Track and monitor all Imaging follow-up tasks as required.

• Act as a liaison between the Radiologists and the staff in communicating required changes or improvements for processes related to the Imaging department.

• Assist referring offices with scheduling appointments or any other concerns as it pertains to Imaging.

• Communicate any physician or patient concerns to management and staff to achieve positive outcomes.

• Maintain open communication with the SMG breast navigation team and the SMG breast surgeon’s offices in regard to processes and workflows.

• Answer all patient questions related to breast imaging and services provided by SMG CITYMD.

• Provide one on one support to Imaging patients with special concerns.

• Obtain and upload patient prior imaging exams and reports for comparison purposes.

• Schedules all call backs within 24-48 hours; log all results; prepares certified letters after documenting unsuccessful attempts to contact patient. Prepare monthly call back statistics required by MQSA.

• Enter orders for imaging exams in RIS as needed.

• Call and schedule diagnostic mammography exams. (callbacks)

• Schedule targeted mammography exams in follow up to Breast MRI’s.

• Assist breast center with scheduling breast imaging including, diagnostic mammograms, ultrasound exams, breast MRI’s, biopsies and needle localizations.

• Email daily breast MRI schedule to appropriate breast Radiologist and coordinate any additional imaging from the exam results to the referring providers.

• Confirm that all patient Imaging results go out in a timely manner to ensure compliance.

• Retrieve pathology results for all Imaging sites and enter results into RIS.

• Confirm all addendums are given to the appropriate Radiologist and that results are sent to patient.

• Knowledge of Radiology critical results reporting systems.

• Communicate Radiology critical results and incidental findings in a timely manner while following the proper workflow

• Act as central liaison for any calls from referring offices requiring assistance from the Radiologists.

• Ensure the transmission of mammography result letters to patient portal.

• Preparation and distribution of mammography reminder letters to patients.

General Job functions:

• Demonstrates knowledge and compliance of safety, OSHA, and HIPPA regulations.

• Attends mandatory in-services.

• Other job duties as required.

• Demonstrates flexibility with various work schedules, covers for other staff when asked including other Imaging office locations.

• In addition to the duties and responsibilities listed above, all employees are expected to support Summit Medical Groups mission, vision and values. Comply with policies, procedures and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.

Physical Job Requirements:

• Pushing and pulling, taking frequency and weight into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

• Physical agility, which includes ability to maneuver body while in place.

• Dexterity of hands and fingers.

• Balance is maintained during climbing, bending and/or reaching

• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED / Equivalent required.

• 2-4 years of experience within medical or imaging field required.

• Ability to communicate in English, both orally and in writing required.

• Strong interpersonal and communication skills required.

• Ability to perform diverse work assignments with time limitations with a high degree of accuracy required.

• Ability to use problem solving, critical thinking and priority setting skills required.

• Advanced computer skills including email, excel, Microsoft applications and ability to comprehend and utilize Electronic Medical Record System, RIS and PACS Systems.

Travel

• Travel to satellite locations as needed.

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.