We are an 85-bed acute care community hospital in Westfield, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health network. Our team members, including skilled, compassionate nurses and medical support staff members, provide advanced and compassionate care.
Summary:
Under the supervision of the radiologic technologist, this position is responsible for assisting the technologists, residents, and radiology attendings in exam rooms, and with guided interventional procedures. This position also calls patients from the waiting room into the changing area as well as prepares/explains the procedure to the patient according to departmental and hospital procedures. The technical assistant performs a variety of patient care and clerical duties while aiding patients, technologists, and radiologists. The technical assistant demonstrates excellent communication skills and effectively works with all staff
Job Responsibilities:
1) Managing the Patient Experience:
Greets patients promptly in warm, friendly manner demonstrating an appropriate amount of interest or concern. Smile, make eye contact, use welcoming language (hello, welcome, how can I help you today). Gather and/or verify patient demographics as needed.
Hospitality:
Maintain a clean patient and working space. Direct patient and family members to restrooms and other amenities. Check to see if there is any other way you can assist. Employees at this level are developing their skills and understanding of needs of the patients and their families or caregivers.
2) Practices the BH operating principles of Trust, Respect, Integrity, Collaboration, and Communication.
3) Maintains patient confidentiality consistent with hospital policy.
4) Knowledge of lifting mechanics and proper moving techniques. Is responsible for assisting in the transfer of patients on and off stretchers, beds, wheelchairs, and other as needed.
5) Technical assistant will keep patients informed of wait times, assisting and accompanying patients where possible, and as appropriate.
6) Performs terminal cleaning, and surface cleaning in accordance with the hospitals infection control practices and policies.
7) Observes all health and safety requirements including body substance precautions.
8) Assist patients as needed to bathroom or with urinal or bedpan.
9) Participates in department and team projects as requested and communicates effectively with team and patients.
10) Is skilled in handling transport, lifting, sliding, oxygen tanks, and IV poles as needed.
11) Is skilled in the use of all necessary computer software such as, but not limited to, Teletracking, Safety and Injury Reporting (SRS), Cerner, Radnet, Synapse, etc.
12) Assists with supplies and inventory. Properly puts stock away, as well as fills and empties laundry bins as needed.
13) Maintains yearly In-service validations. Attends departmental staff meetings. Other duties as requested.
14) Technical assistant will be responsible for clerical duties to including computer use, scheduling, report and image retrieval, obtaining and delivering of "wet reads", communicating with patients and offices over the phone and in person.
15) Technical assistant will be responsible for assisting technologist, and radiology resident/attending while performing interventional biopsy exams.
16) Technical assistant will assist the technologist in preparing exam trays for biopsy procedures.
17) Technical assistant will be responsible for assisting the technologist, resident, and radiology attending with pre, peri, and post patient care, as appropriate.
18) Performs all duties of a Radiology Technical Assistant I and II as necessary.
Minimum Requirements:
1) High school diploma or equivalent
2) Basic Life Support (BLS) from American Heart Association
Preferred Work Experience:
1) Medical Terminology and previous patient care.
Skills and Competencies:
1) Excellent verbal and written communications skills.
2) Excellent computer skills.
3) Knowledge of mechanics of lifting mechanics.
Education:
GED or HiSET (Required)Certifications:
Certified Nurse Aide - OtherCompensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.98 - $21.42 - $25.87Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Skills Required
- High school diploma, GED, or equivalent
- Basic Life Support certification from the American Heart Association
- Certified Nurse Aide certification
- Medical terminology knowledge
- Previous patient care experience
- Excellent verbal and written communication skills
- Excellent computer skills
- Knowledge of lifting mechanics and proper patient-moving techniques
Baystate Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baystate Health and has not been reviewed or approved by Baystate Health.
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Healthcare Strength — Health coverage is described as offering three medical plan options with a significant employer premium share, HSA contributions, dental and vision, EAP, and a slate of wellness and mental‑health resources. Feedback suggests the integrated Health New England setup can provide strong value when using in‑network providers.
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Retirement Support — Retirement offerings include 403(b)/401(k) plans with a company match that grows with tenure and access to 457 options, alongside financial coaching and related protections. These elements point to a well‑rounded financial benefits package beyond base pay.
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Parental & Family Support — Family supports include adoption reimbursement, backup child‑care reimbursement, lactation rooms, and childcare placement assistance. These programs signal tangible, day‑to‑day help for caregivers.
Baystate Health Insights
What We Do
Baystate Health is a not-for-profit, integrated healthcare system serving western Massachusetts through a network of hospitals, medical practices, and health insurance services.
