To provide patient appointment scheduling and customer service functions with a personable and professional manner. These functions include scheduling appointments, patient reception, appointment check-in, insurance verification and other related duties as assigned. This work may vary in percentage of time per function, location, and schedule.
Schedule: 1.0 FTE - 40 hrs/weekly: M-F 8:00 AM - 4:30 PM **Must be an hour within location**
Minimum Qualifications:
Education: High school diploma or equivalent
Licensure/ Registration/ Certification: None
Knowledge, Skills and Abilities:
- Exceptional customer service skills
- Demonstrates ability to communicate effectively in a personable and professional manner
- Ability to respond patiently and effectively to questions asked by patients, family, providers and staff
- Strong computer skills and ability to learn and adapt to new software
- Working knowledge of HIPAA guidelines
- Ability to establish and maintain effective working relationships in a fast-paced healthcare setting with patients, families and healthcare personnel
- Ability to organize and prioritize work independently with strong attention to detail and critical thinking
- Competency in medical terminology and health care business environment
- Ability to remain flexible and adapt to accommodate changes in work requirements
Preferred Qualifications:
Education: Two years post-secondary education in Health Care or Business Administration is preferred.
Experience:
- Healthcare scheduling is preferred, five years is strongly preferred
- EPIC experience strongly preferred
Skills Required
- High school diploma or equivalent
- Exceptional customer service skills
- Effective personable and professional communication skills
- Ability to respond patiently and effectively to patients, families, providers, and staff
- Strong computer skills and ability to learn new software
- Working knowledge of HIPAA guidelines
- Ability to establish effective working relationships in a fast-paced healthcare setting
- Strong organization, prioritization, attention to detail, and critical thinking
- Competency in medical terminology and the healthcare business environment
- Flexibility and adaptability to changing work requirements
- Two years of post-secondary education in healthcare or business administration
- Healthcare scheduling experience
- Five years of healthcare scheduling experience
- EPIC experience
What We Do
HealthPartners, an integrated health care organization providing health care services and health plan financing and administration, was founded in 1957 as a cooperative. It's the largest consumer governed nonprofit health care organization in the nation – serving more than 1.8 million medical and dental health plan members nationwide. Our care system includes a multi-specialty group practice of more than 1,800 physicians that serves more than 1.2 million patients. HealthPartners employs over 26,000 people, all working together to deliver the HealthPartners mission. For more information, visit our company site at https://www.healthpartners.com or our career site at https://www.healthpartners.com/hp/careers.
