Optimizes patient experience and supports providers by anticipating and responding to patient needs and requests of the health care team. Assists technologists/physicians with related modality exam/procedures. Supports efforts that ensure delivery of safe patient care and services. May be required to work a variety of shifts including days, nights, weekends, and holidays.
Allows care providers to focus on patient care by coordinating the patient flow which includes but not limited to: scheduling of inpatient exams/procedures, coordinating with the floor nurse for availability of patient, arranging transportation and/or transporting patients to and from the modality, updating of patient information in the electronic record, preparing and assisting patients while in the scan room, assists with positioning patient on table prior to and after exams, communicating scheduling delays or changes to the appropriate individuals, communicates with ordering providers on behalf of Radiologists, and ensure that modality rooms are properly stocked with supplies.
High school diploma or GED and two years related experience; or an Associate Degree in a healthcare or service-related field. Related experience includes an environment requiring multi-tasking, within an administrative/physician's office or retail/service industry. Previous medical experience preferred in a hospital or clinic outpatient setting, including knowledge of procedures. Successful completion of Clinic Operations approved medical terminology course within 6 months of position start date is required. Completion of Basic Life Support training, MRI Safety training and Safe Patient Handling education are also required based on assignment. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and can trouble shoot, problem solve, and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, displays empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
None required. Certification as Medical Assistant (MA), Patient Care Assistant (PCA), or Certified Nursing Assistant (CNA) preferred.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- High school diploma or GED (or Associate Degree in healthcare/service-related field)
- Two years related experience
- Successful completion of Clinic Operations approved medical terminology course within 6 months of start
- Basic Life Support training (required based on assignment)
- MRI Safety training (required based on assignment)
- Safe Patient Handling education (required based on assignment)
- Previous medical experience in hospital or outpatient clinic (knowledge of procedures)
- Customer-focused, service-oriented with strong verbal and written communication skills
- Ability to troubleshoot, problem-solve, balance conflicting demands, and exercise independent decision making and sound judgment
- Strong attention to detail and follow-through; ability to work in a fast-paced team environment and manage difficult/emotional situations with empathy
- Strong keyboarding and computer skills
- Basic understanding of insurance terminology
- Certification as Medical Assistant (MA), Patient Care Assistant (PCA), or Certified Nursing Assistant (CNA)
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.






