University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title
Racquet Sports Front Desk StaffJob Profile Title
Temporary Employee - Non-ExemptJob Description Summary
This position is necessary to provide the operational support to safely, and efficiently manage the day to day operations of Penn Racquet Sports facilities.Job Description
Responsibilities:
- Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.
- Process payments accurately and efficiently.
- Assist members with navigating and utilizing the facility's app.
- Greet customers warmly and create a positive first impression.
- Continuously provide excellent customer service to address member needs and questions.
- Manage reservations for tennis courts, ensuring an organized schedule.
- Efficiently check in both visitors and members.
- Handle administrative tasks, such as data entry and record keeping.
- Oversee opening and closing procedures for the facility.
- Ensure a welcoming and organized front desk area.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Detail-oriented with excellent organizational abilities.
- Customer service experience is a plus.
- Familiarity with tennis, squash and sports facilities is beneficial.
Job Location - City, State
Philadelphia, PennsylvaniaDepartment / School
Division of Recreation & Intercollegiate AthleticsPay Range
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
- Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
- Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Please note that benefit eligibility is determined/based on ACA guidelines.
Skills Required
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with excellent organizational abilities
- Customer service experience
- Familiarity with tennis, squash and sports facilities
University of Pennsylvania Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Pennsylvania and has not been reviewed or approved by University of Pennsylvania.
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Healthcare Strength — Medical coverage is offered through multiple plan options with bundled prescription and behavioral health, plus dental and vision, with eligibility typically beginning on day one when starting on the first of a month. High‑deductible plan enrollees can receive employer HSA contributions alongside wellness and EAP supports.
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Retirement Support — Faculty and staff can participate in 403(b) plans featuring automatic university contributions and a dollar‑for‑dollar matching plan, with an additional supplemental annuity option. Investment access is provided via TIAA with standard rules for rollovers and notices.
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Parental & Family Support — Tuition benefits extend to employees, spouses/partners, and dependent children, complemented by backup childcare/elder care and a paid parental leave policy. Eligibility timing and service requirements apply, with the dependent‑tuition benefit highlighted as a standout offering.
University of Pennsylvania Insights
