With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for motivated and experienced Team Leaders to join several of our operational teams.
About the Role
As a Team Leader, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment.
We have multiple opportunities available across a range of Claims divisions (Home/Motor/Assessing), offering diverse pathways for professionals looking to take the next step in their career.
Key Responsibilities
Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets.
Monitor daily workflows and resource allocation to ensure operational efficiency.
Provide technical guidance and decision-making support for complex or escalated claims.
Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews.
Ensure compliance with internal policies, industry regulations, and service-level agreements.
Identify and implement continuous improvement initiatives to optimise processes and member outcomes.
Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey.
About You
Proven experience in a leadership role within an operational environment.
Willingness to learn and adapt in a continuously evolving environment.
Effective communicator with strong interpersonal and conflict resolution skills.
Results-driven with a focus on quality, compliance, and customer service.
Ability to lead through change and support team resilience in a dynamic environment.
Confident in using claims systems, reporting tools, and managing KPIs.
Experience managing customer/member disputes within a financially regulated environment is preferred
What can we offer you?
A workplace culture where our people feel valued, respected and empowered
Work in flexible ways that meet work/life commitments and support wellbeing
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close COB Wednesday 23rd September 2026.
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Skills Required
- Proven experience in a leadership role within an operational environment
- Willingness to learn and adapt in a continuously evolving environment
- Effective communication, interpersonal, and conflict resolution skills
- Results-driven approach with focus on quality, compliance, and customer service
- Ability to lead through change and support team resilience
- Confidence using claims systems, reporting tools, and managing KPIs
- Experience managing customer or member disputes within a financially regulated environment
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
