MISSION:
As a technical support manager, for your perimeter, your role is to:
Develop new refractory solutions: New formulation driven by market trends, economic constraints, raw material availability…
Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking, product value and technical lobbying towards market stakeholders (standardization, academics and owners).
Support technically the operations to guarantee the performances of the final products in any operation change. Install new products from lab scale to production scale.
Act as an ambassador on the technical side, representing the company externally as an expert, namely participating in university networks.
KEY TASKS AND RESPONSIBILITIES:
Hygiene Safety Environment missions: Ensure compliance with safety rules, educate teams on preventive measures to achieve our safety objectives
Technical Support
Participate in client discussions for technical sales on identified opportunities by the sales and technical sales managers
Work closely with the sales and technical sales manager to support the development process of the customer along the opportunity process until final application
Upon request by marketing, perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning as well as product value and pricing activities.
Customer innovation
Identify unmet technical needs of customers and therefore potential new products/ solutions
Translate performance requirements into product specification requirements
Act as link between customers and S&T/Operations on new product development
Lead trial management at the customer site and supervise trials at Imerys plant on new products
Management of significant customer quality issues
Support operations to respond to customers on significant quality issues (outside packaging, logistics or pure specifications problems) and analyse causes and possible solutions
Liaise with operations/ quality managers on solution identification and implementation
Acting as expert internally and externally
Development of new compositions, silicate, oxide, non-oxide materials
Development of production processes for new materials
Raw material replacement in existing compositions
Raw material selection, analysis, monitoring
Process monitoring optimization stabilization in cooperation with Operations and Quality departments
trouble shoot, root cause analysis, corrective actions in production lines
Product monitoring optimization stabilisation in cooperation with Design Office and Customer service
material and design selection for customer requests
Complaint technical evaluation and assessment
JOB SPECIFICATIONS:
Bachelor’s Degree in material / inorganic chemistry / ceramic or Business related field or equivalent experience
Minimum 5 years experience
Strong competencies and experience in material science:
Natural, synthetic, oxyde, non-oxydes raw material and materials
Mineral and material characterisation
Ceramic/refractory products shaping processes
High temperature reactions, material behaviour, corrosion mechanisms
Knowledge in formulating and producing refractories background is required
Customer oriented, enable to build up strong relationship internally & externally
Able to work with a variety of stakeholders across a business
Good Communication skills with technical committees
Strong organisational skills, a self-starter
Flexibility, resilience, pro-activity, autonomous and motivation
Interest in working in dynamic groups - team player
Taste for challenges - entrepreneurial mentality
Ability to use common IT tools (Excel, Word, Gsuite, Web tools)
Mandatory use of Hungarian and English (technical)
and
PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
Skills Required
- Bachelor's degree in materials, inorganic chemistry, ceramics, business, or equivalent experience
- Minimum 5 years experience
- Strong competencies in materials science including natural/synthetic oxides and non-oxides, mineral and material characterization
- Experience with ceramic/refractory product shaping processes and high-temperature reactions, corrosion mechanisms
- Knowledge and experience formulating and producing refractories
- Raw material selection, replacement, analysis, and monitoring experience
- Experience developing production processes and scaling new products from lab to production
- Experience in troubleshooting, root cause analysis, and implementing corrective actions in production
- Customer-oriented with ability to build strong internal and external relationships and support technical sales
- Good communication skills for technical committees and stakeholder interactions
- Strong organizational skills; self-starter, autonomous, proactive, flexible and resilient
- Team player with entrepreneurial mindset and interest in dynamic groups
- Ability to use common IT tools (Excel, Word, G Suite, web tools)
- Mandatory fluency in Hungarian and technical English
- Ensure compliance with safety, hygiene and environmental rules
What We Do
We are a world leader in mineral-based specialties, offering high value-added solutions to many different industries, ranging from process manufacturing to consumer goods. Our value-added solutions are formulated to meet the technical specifications of each customer and contribute to the performance of a multitude of products in three categories: 1. Functional additives - added to the mineral formulation of customers’ products. 2. Mineral components - essential constituents in the formulation of customers’ products. 3. Process enablers - used in customers’ manufacturing processes, but not present in the end product. These serve many industries such as construction materials, mobile energy, steelmaking, agri-food, automotive, and cosmetics.
