Company Description
ABOUT LGC STANDARDS:
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job Description
Location: Manchester, NH - Hybrid 3 days onsite
Are you a diligent professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced sales support environment and have experience in handling controlled substances and compliance processes? If so, this could be the perfect role for you.
About the Role
We are seeking a Quoting Executive to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles, working closely with sales, operations, and compliance teams to ensure a seamless customer experience.
Key Responsibilities
- Generate and manage quotations for LGC catalog products across various account types.
- Respond to customer inquiries regarding pricing, availability, and order processing.
- Work closely with account managers and inside sales to deliver best-in-class sales support.
- Ensure controlled substance orders are handled in compliance with existing guidelines, including import permits and export licenses.
- Track and report on customer support performance metrics (e.g., customer satisfaction score, response time, resolution rate).
- Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
- Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
- Maintain accurate customer and order records in IFS ERP and other relevant systems.
- Ensure compliance with supply chain processes as set by the Operations team.
- Actively promote the LGC Web-shop to drive direct customer engagement.
- Stay up to date with LGC Standards products and services, ensuring continuous learning and product knowledge development.
Qualifications
What We’re Looking For
- Sales-focused attitude with a strong understanding of quoting and order processing.
- Experience working in a sales, customer service, or quoting environment.
- Familiarity with CRM systems, supply chain process management tools, and ERP systems (especially IFS).
- Knowledge of customers in the pharmaceutical, biotech, food & beverage, forensics, environmental, and industrial sectors.
- Excellent communication skills, both written and verbal, with a professional telephone manner.
- Strong problem-solving skills and the ability to work under pressure to meet deadlines.
- High level of computer literacy, including Microsoft Office Suite.
- Customer-focused approach, both internally and externally.
- Ability to work as part of a team, providing support to colleagues when needed.
- An interest in Chemistry or Science would be a distinct advantage.
- Strong coachability and willingness to learn, including participation in training and mentorship programs.
Why Join Us?
- Make an Impact – Play a crucial role in supporting sales and ensuring customer satisfaction.
- Join an equal opportunities employer
- Flexible Working – Hybrid and remote options available to suit your lifestyle.
- Dynamic & Supportive Team – Be part of a collaborative, customer-focused environment.
- Industry Leader – Work for a company that sets the standard in reference materials and analytical standards.
If you’re looking for a role where you can combine sales support, compliance expertise, and customer engagement, we want to hear from you! Apply today and be part of our success!
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What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
