Company Description
Toronto Research Chemicals (TRC) was founded in 1982 to manufacture and supply researchers in the biomedical fields with specialized complex organic small molecules that were not commercially available. Today, Toronto Research Chemicals Inc. employs over 450 full-time staff, of which approximately 250 are PhD's and MSc's, operating in 120,000 square feet of facilities. TRC currently offers an extensive catalogue in excess of 350,000 products to more than 120 countries. TRC is proud to partner with LGC Standards, a global leader in the life science sector, providing mission critical components to customers across clinical diagnostics, pharmaceutical, research and government, food and other applied markets.
Job Description
Job Purpose
As a Quoting Associate, you will be responsible for completing quotation requests in a professional, accurate, and timely manner to our customers in addition to answering other inquiries from the customer.
Key Responsibilities
- Identify products requested by customers based on their inquiry
- Be able to identify the correct category of quote inquiry (bulk, catalogue, custom, etc.)
- Collaborate with internal departments to collate necessary information to create quote
- Issue pricing on catalogue, non-bulk catalogue products, and solutions
- Draft pricing on bulk and custom products
- Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges
- Collaborate with commercial team to follow-up on high-dollar value opportunities
- Answer customer phone calls
- Escalate specific customer requests (i.e, NDAs, LOAs, complaints)
- Prepare and manage timelines of assigned quotation requests
- Run reports and metrics as required
- Any additional tasks assigned
Qualifications
Education Requirements
- Bachelor's degree in Science, Business, or related discipline
Competencies Required
- 2-3 Years' experience working in a customer service role or equivalent
- Experience in the Chemical industry would be an asset
- Proficient in all Microsoft office programs and FileMaker Pro, Advanced MS Excel
- Excellent interpersonal, written and oral communication, time management, and presentation skills
- Excellent analytical skills
- Details oriented
- Self-starter; task oriented with ability to manage multiple initiatives simultaneously.
- Strong problem-solving skills
- Ability to work in a team and achieve results in a team environment
Additional Information
Role Dimensions
- Work closely with customers to ensure we are meeting their needs
- Work with Procurement team and Production Operations team regarding updating catalogue
- Work closely with Order Management team regarding to orders converted from quotes
Direct Reports
- none
Physical & Working Conditions/Hybrid Work
- Work within an office environment
Essential competencies and behaviors: Resonates and operates in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
