The Quote Specialist provides quotes to customers by utilizing sales and technical knowledge for the preparation of quote packages.
Responsibilities:
Tasks listed are not meant to be all-encompassing:
• Prepare itemized cost estimates of products or bid requests
• Interact with the sales team, contractors, engineers, and purchasing to determine the best products to be used on the assigned projects
• Interact with manufacture representatives to obtain the best possible cost information
• Work in collaboration with, and provide support and guidance to co-workers with the mutual goal of meeting or exceeding goals and objectives
• Manage the quote process to ensure that all supporting documentation is received and submitted within the specified guidelines
• Build rapport with customers and work to ensure they receive excellent service
• Use computer databases to retrieve necessary customer and inventory information
• Provide pricing, delivery, and other order information to customers
• Provide excellent customer service to internal and external customers
• Report and document Non-Conformances, Corrective Actions, and Continuous Improvements
• Maintain safety and good housekeeping standards for the site
• Make decisions within the limits of general standards or procedures
• Report near misses and incidents and cooperate with investigations
• Demonstrate and exemplify the Shively Bros. Inc. Core Values
• Perform other duties as assigned
Requirements
• Knowledge of product lines and pricing preferred
• Ability to work with little to no supervision
• Excellent communication and interpersonal skills
• Excellent organizational skill and attention to detail
• Proficient computer skills
• Intermediate/advanced knowledge of Microsoft Excel and Word or equivalent applications
• Ability to multitask
EDUCATION AND EXPERIENCE:
• High school diploma or equivalent required
• 1 year of experience in customer service or order processing preferred
PHYSICAL REQUIREMENTS:
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
Benefits
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
Skills Required
- High school diploma or equivalent
- Ability to work with little to no supervision
- Excellent communication and interpersonal skills
- Excellent organizational skill and attention to detail
- Proficient computer skills
- Intermediate/advanced knowledge of Microsoft Excel and Word or equivalent applications
- Ability to multitask
- Knowledge of product lines and pricing
- 1 year of experience in customer service or order processing
- Ability to lift up to 15 pounds
What We Do
SDMS delivers productivity and performance to customers seeking diversity solutions by providing innovative, custom solutions enabled through our lean practices, industry knowledge and commitment to a sustainable environment.
