Quotations & Operations Specialist

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

As a Quotations & Operations Specialist, you will be responsible for interacting with engineers, contractors, business owners and interpreting project requirements to create competitive quotations and submittal packages. You will provide exceptional customer service required to secure the sale and meet or exceed gross profit targets. In addition, you will negotiate with vendors to obtain the best pricing, delivery, and terms of purchase to ensure optimal order fill rates and high levels of customer satisfaction for project material. You will also analyze and manage processes at the Profit Centre, solve problems and continually strive to find the most effective methods for productivity improvements. You will be accountable for implementing change and training the teammates involved.

Additional duties will include:

• Interpret complex information including civil plans to determine customer requirements and offer solutions that maximize profitability and create high levels of customer satisfaction
• Create accurate and professional quotations packages from customer specifications/drawings using applicable software
• Negotiate pricing and delivery terms with both vendors and customers; expedite orders when required
• Follow up on outstanding quotations to secure orders and improve upon the process and effectiveness
• Investigate customer and vendor problems, and resolve pricing shortfalls and material returns in a timely manner
• Support the Profit Centre Team as an expert in the specifics around projects and operations
• Schedule and train teammates to ensure efficient, effective, and profitable operations at the Profit Centre
• Analyze data and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing in conjunction with the sales team and Profit Centre Manager
• Review daily sales reports and address issues immediately
• Manage the annual physical inventory count; ensure the count is done efficiently and accurately by evaluating inventory reports regularly
• Resolve all customer, vendor and carrier complaints and disputes quickly and effectively
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

• College and/or University degree
• A minimum of 2 years of wholesale distribution experience
• Valid driver’s license with a clean driver’s abstract
• Proficient in the use of the Microsoft Office software
• Possess a strong work ethic and a high standard of integrity
• Create a positive team environment, training and inspiring the team to do their best work and to achieve the highest levels of customer satisfaction
• High energy with strong communication skills to build strong working relationships with customers, vendors, and teammates
• Able to interpret performance data to determine efficacy of business operations and take appropriate action to adjust the process for maximum profitability
• Ability to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Ability to learn how to operate material handling equipment

Preferred Skills:

• Previous experience with or knowledge of Waterworks/Underground utility products sold at the Profit Centre
• Experience using Infor M3

Salary Range - $45,000 - $55,000 / Year

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.