Description
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.
Business Unit/Department: Process Systems & Solutions
Job Summary:
The quotation specialist role is an essential element to delivering a successful customer outcome. This position is responsible for handling quick turnaround customer requests and providing customers with the fastest, most accurate response possible. This position supports our inside sales teams by allowing them to focus on larger and more involved customer quotes.
Location: Lawrence, PA
Essential Duties and Responsibilities:
• Utilize customer input and/or specifications to help in the selection of applicable products
• Develop, deliver and follow up on customer quotes in a timely manner
• Support the delivery of positive customer outcomes throughout the quoting and fulfillment process
• Support the inside and outside sales team in meeting customer expectations
• Work in a fast-paced environment reacting to customer demand
Requirements
The Ideal Candidate:
• Will possess a two-year degree or equivalent industry experience
• Will have the ability to develop and deliver solutions based on an understanding of the technical and business challenges of our market
• Will possess negotiation skills
• Must have excellent communication skills and the ability to multi-task
• Must be a team player able to work closely with account managers and employees from other business units
Core Competencies:
• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourage
collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.
Additional Details:
We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability
Skills Required
- Two-year degree or equivalent industry experience
- Ability to develop and deliver solutions based on technical and business challenges
- Negotiation skills
- Excellent communication skills and ability to multi-task
- Team player able to work closely with account managers and other business units
- Customer-focused service and follow-up
- Ethical behavior and integrity
What We Do
Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner that serves the process control industries. They focus on delivering successful customer outcomes for a diverse client base, including sectors such as steel, power, chemical, refining, pulp & paper, and natural gas, by providing a range of cost-effective products and services to these industries.
