Staples is business to business. You’re what binds us together.
Quill is part of the Staples family of brands and a trusted leader in office supplies. Since 1956, Quill has helped customers thrive with essential products, services, solutions, and award-winning support across office supplies, technology, custom print, and more.
As a Product Specialist, you will improve Quill’s digital shopping experience by strengthening product setup, content quality, discoverability, and online performance. You will partner across Merchandising, SKU Operations, and eCommerce to turn insights into actions that drive conversion, margin, engagement, and average order value.
What you will be doing:
- Use performance insights to recommend and implement web selling tools that improve margin, share of wallet, and average order value.
- Analyze SKU, search, keyword, and category performance to improve visibility, discoverability, and product launches.
- Evaluate product content, including attributes, descriptions, images, and third-party content, to support conversion, SEO, and Staples standards.
- Conduct competitive and market research to support item selection, category strategy, product positioning, and the customer experience.
- Support promotions by coordinating web assets, pricing, creative development, launch reviews, and site validation.
- Ensure accurate SKU setup for new items, bundles, and CD products in partnership with SKU Operations.
- Build reports and ad hoc analyses to identify sales, customer experience, and assortment opportunities.
- Resolve product-related requests from internal partners with speed and accuracy.
- Support vendor communications, issue resolution, product content maintenance, and special projects as assigned.
What You Bring to the Table:
- Strong written, verbal, interpersonal, and cross-functional communication skills.
- Ability to manage multiple priorities, adapt to changing deadlines, and deliver accurate, timely work.
- Strong organizational skills and attention to detail.
- Ability to analyze data, interpret performance trends, and translate insights into practical recommendations.
- Collaborative mindset with the ability to build productive relationships across internal teams and vendors.
What’s needed: Basic Qualifications:
- 1+ Year of Product/ Merchandising experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent written, verbal communication, and interpersonal skills
Preferred Qualifications:
- Bachelor’s degree in Business or a related field.
- Online merchandising or eCommerce experience.
- Experience using product, search, category, or promotional performance data to identify opportunities and support decisions.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Skills Required
- 1+ year of product or merchandising experience
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational skills and attention to detail
- Ability to analyze data, interpret performance trends, and make practical recommendations
- Ability to manage multiple priorities and changing deadlines
- Collaborative relationship-building skills with internal teams and vendors
- Bachelor’s degree in Business or a related field
- Online merchandising or eCommerce experience
- Experience using product, search, category, or promotional performance data
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
