Company Description
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Due to our continued growth, we are hiring for a Fieldwork Coordinator at M3 Global Research, an M3 company.
About the Business Unit:
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job Description
The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to
- Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation.
- Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment.
- Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results.
- Build a sampling plan for the projects allocated.
- Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions.
- Review projects on a daily basis and inform project managers when internal sampling strategies have been exhausted.
- Provide daily recruitment updates to the project management team.
- Ensure projects are completed in line with timelines stipulated by the client.
- Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects.
- Track, monitor and report on sampling performance at a project level.
- Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.
- Address Project Managers and other stakeholders’ requests in timely manner
- Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
- Takes notes and fill checklists during key meetings and share them with the attendees afterwards
- Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions.
- Track, monitor and report on custom recruitment performance.
- Support PMs ensuring that projects are closed and ready for invoicing in a timely manner
- Setup Dynamic Audiences for projects based on the clients’ specifications.
Qualifications
- Bachelor’s degree or equivalent required
- Relevant coursework in market research or healthcare preferred, but not required.
- 0 – 1 year of market research experience
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
- Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
- Interest / natural curiosity or previous experience /exposure within the healthcare space
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
- Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Self-motivated and able to (re)prioritize tasks throughout the workday
- Exceptional time management, organizational skills, attention to detail and ability to multitask
- Fluent in English
Additional Information
We kindly ask that you submit your resume in English!
*M3 reserves the right to change this job description to meet the business needs of the organization
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What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe.
M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services.
M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
