Join us for an exciting opportunity to shape customer experience through advanced analytics and innovative solutions.
As a Quant Analytics Manager in Customer Experience Analytics within the Decision Sciences team, you will lead efforts to transform data into actionable insights that drive business value and enhance client satisfaction. You will collaborate across teams to deliver impactful solutions and foster a culture of innovation and growth.
Job responsibilities
- Lead partnerships with Operations stakeholders and Product groups to drive data-informed strategies
- Build business cases, design tests, and analyze pilot program performance to inform customer strategies
- Analyze customer interactions across channels to identify journeys and friction points
- Develop and report on Operations performance metrics and KPIs using advanced analytical tools
- Lead the creation Analytics solutions using ETL Tools like Alteryx and in cloud and server environment to automate processes and reporting
- Build dashboards, stories, insights in Tableau and deploying solutions on server in cloud environment
- Create self-serve tools to empower decision-makers with real-time information
- Mentor and coach a team of data professionals, driving consistent high performance
Required qualifications, capabilities and skills
- Bachelor's or Master's degree in a quantitative field and twelve years of applied data analytics experience
- Hands-on experience in system design, data analysis, and operational stability
- Proficient in data analytics tools or technologies (SQL, Python, Tableau, Alteryx)
- Experience with cloud
- Strong database skills and ability to write, optimize, and tune complex SQL scripts on multiple non cloud and cloud database platforms like Snowflake, Athena
- Demonstrated ability to lead and mentor teams, manage projects end-to-end, and deliver under strict timelines
- Excellent communication skills to influence and collaborate with senior leaders and stakeholders
- Solid understanding of IT processes, databases, and analytics data hub development
Preferred qualifications, capabilities and skills
- Experience in financial services or consulting supporting financial firms
- Familiarity with big data disciplines, AWS, and Agile methodologies
- Hands-on experience with sourcing, transforming, and analyzing structured and unstructured data
- Growth mindset and passion for continuous learning and sharing industry knowledge
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Employees engage in a combination of remote and on-site work.
