Quality Unit Supervisor

Company Description

At the Bosch West Memphis Distribution Center, we don’t just move products—we move the future forward. As a key hub in Bosch Power Tools' global supply chain for North America, our facility plays a vital role in delivering quality tools that professionals and DIY enthusiasts rely on worldwide. With state-of-the-art technology and a passionate team, we ensure that every product that leaves our doors meets the highest standards of excellence.

We work smarter, faster, and stronger—#LikeABosch—constantly striving for innovation and operational excellence to exceed customer expectations and keep the world building.

Job Description

The Unit Supervisor – Quality is responsible for supervising and driving improvements in the quality of all aspects of the warehouse and postponement operations. This role oversees a team of approximately 12 to 16 hourly associates across 2 shifts, including 3 to 4 team leads, ensuring both operational excellence and adherence to company policies and procedures.

Key responsibilities include:

Leadership & Development: Supervise, train, and develop associates, including performance reviews, budget management, and headcount planning. Ensure compliance with policies and procedures across all departments.

Quality & Safety Oversight: Lead project improvements in safety, quality, productivity, and cost. Ensure that all safety and departmental requirements are consistently met.

Performance Metrics: Maintain and communicate quality goals, indicators, and targets in line with PTNA directives. Measure and report key metrics such as DQ (Warehouse Quality Metrics), productivity, and customer satisfaction. Act as a key point of contact with customers, Bosch leaders, and counterparts at other locations to ensure alignment on quality standards.

Continuous Improvement: Implement lean initiatives to enhance processes and procedures, eliminate waste, and standardize work. Conduct root cause analyses and establish corrective actions to prevent recurring issues.

Compliance: Ensure adherence to ISO standards and internal, corporate, and customer compliance audits.

Additional Projects: Handle miscellaneous duties and special projects as needed to support overall business objectives.

This role is essential to maintaining quality standards within the West Memphis Distribution Center and driving continuous improvement across operations.

Qualifications

Direct Supervisory Experience:

Proven experience in directly supervising teams, with a focus on fostering team development and driving performance improvements.

Quality, Manufacturing, or Engineering Expertise:

In-depth knowledge of quality, manufacturing, or engineering functions, including experience with statistical process control methods and the management of data and reporting systems.

Technical Skills:

Proficiency in Microsoft Office products (Windows, Excel, PowerPoint, Word) and experience with systems like SAP, Blue Yonder, or other warehouse management systems (WMS).

Communication & Leadership:

Strong oral and written communication skills, with the ability to effectively influence and collaborate with all levels of management. Must be comfortable working cross-functionally within the facility.

Bosch Quality System Knowledge:

Familiarity with Bosch quality systems, processes, and procedures is essential.

Educational Requirements:

Required: Bachelor’s Degree in Engineering, Technology, or Business.
Preferred: Post-graduate degree in Engineering, Technology, or Business.

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.