Quality & Training Manager

Job Requirements

Quality Management System (QMS) Oversight:

• Develop, implement, and maintain the plants ISO9001 Quality Management System (QMS)
• Ensure compliance with all relevant regulations, industry standards, and customer requirements.
• Create and implement the plants annual internal audit schedule.
• Conduct regular audits of the QMS and facilitate external audits from customers and regulatory bodies.
• Maintain a strong and active presence on the shop floor to monitor and support quality processes.

Quality Assurance and Control:

• Ensuring all purchased products and materials meet the required specifications
• Collaborate and build relationships with both 3rd party suppliers and inter-company suppliers.
• Establish and enforce quality assurance protocols to meet internal and external specifications.
• Supervise the inspection and testing processes for raw materials, in-process products, and finished goods.
• Analyse quality data to identify trends and implement corrective and improvement actions.
• Ensure all testing equipment is properly calibrated and functioning correctly
• Report all customer complaints to the Plant Manager within 24 hours of receipt
• Assist the engineering department with the introduction of new products, ensuring quality standards are met.
• Maintain up-to-date quality and inspection systems (PRODAT) and documentation for all processes and products and ensure that all production operators are adequately trained on these procedures.
• Log customer complaints in the CBOS system and ensure they are addressed and resolved promptly.
• Develop and oversee the Non-Conformance Report (NCR) process to identify, document, and address internal non-conformances.

Continuous Improvement:

• Lead initiatives focused on process improvement, waste reduction, and defect prevention.
• Collaborate with production and performance improvement to develop and implement Lean Manufacturing, 6S and Six Sigma methodologies.
• Drive the root cause analysis process and ensure timely resolution of both internal and external quality issues

Team Leadership and Development:

• Manage and mentor the quality team, fostering a culture of excellence and accountability.
• Develop personal objectives for individuals within the quality team and review progress on a regular basis.
• Provide training and development opportunities to enhance quality team capabilities.
• Conduct performance evaluations and support career development plans.
• Progress own personal development actions in alignment with personal development plan
• Communicate quality issues promptly to the Shift Managers, Operations Manager, and Plant Manager.
• Collaborate with the operations team to help them understand and address quality concerns effectively

Customer Relations:

• Serve as the main point of contact for customers and customer service team on quality-related matters.
• Address customer complaints and ensure effective resolution.
• Maintain strong relationships with customers by ensuring that their quality expectations are exceeded.

Documentation and Reporting:

• Maintain accurate and comprehensive quality records, including inspection reports, audit findings, and corrective actions.
• Prepare regular quality performance reports for senior and executive management.
• Ensure proper documentation of all quality-related processes and procedures.
• Record and report all key quality performance indicators regularly to management.

Health, Safety, and Environmental Compliance:

• Ensure that all quality operations comply with health, safety, and environmental regulations.
• Promote a safe work environment and support safety initiatives.

Change Management:

• Lead the planning, coordination, and execution of change management initiatives
• Develop and implement change management strategies that maximize employee adoption and minimise resistance.
• Collaborate with plant teams to ensure that changes are effectively communicated and integrated into daily operations.
• Monitor and evaluate the impact of changes on quality and productivity, adjusting as needed.