The Role
Leads the Kingston plant’s quality function, QC Inspectors, inspection standards, corrective actions, MRB processes, KPI reporting, audits, operator training, and QMS development. Partners with Engineering, Production, and Purchasing to reduce defects, improve processes, implement Lean practices, and address supplier and manufacturing root causes. Requires five-plus years of manufacturing quality experience, technical drawing and specification knowledge, structured problem-solving expertise, and strong communication skills.
Summary Generated by Built In
The Quality Supervisor leads and directs the quality function at the Kingston plant, leading the plant's QC Inspectors and owning the plant's quality program end-to-end. This is a leadership role responsible for building quality functions and systems at the Kingston CM plant.
- Drive Root-Cause-Corrective-Action (RCCA) and coordinate Material Review Board (MRB) process across the plant for continuous improvement efforts.
- Lead plant's QC Inspectors, coordinating daily inspection priorities and providing technical guidance and quality expertise.
- Own reduction of top warranty drivers (i.e. paint defects, aluminum weld defects, aluminum tarnish) with measurable YoY targets tied to plant EBITDA/GM goals.
- Support structured problem-solving (5 Whys, Fishbone, PDCA) and cross-functional Kaizen events.
- Design and implement in-process and final inspection standards where formal procedures may not yet exist.
- Own quality KPI reporting (i.e. scrap rate, warranty $/volume, first-pass yield, audit results) directly to the Plant Manager.
- Partner with Engineering, Production, and Purchasing on supplier and process root causes for top defect categories.
- Develop and audit Standard Work procedures; drive 5S implementation and sustainment across work areas.
- Establish and lead operator training programs for quality standards and inspection techniques.
- Serve as primary point of contact for internal and external audits, including ISO 9001 compliance.
- Build the foundation for a formal Quality Management System (QMS) as plant volume and complexity grow, including the framework for future quality staff additions.
- Associate degree or technical certification in Quality, Engineering, or related field desired; equivalent experience considered.
- 5+ years of manufacturing quality experience, including experience operating in a lead, mentor, or informal leadership capacity.
- Strong working knowledge of RCCA, MRB, and structured problem-solving methodologies.
- Experience building or improving a quality program
- Ability to read and interpret technical drawings, welding specs, and paint/coating specifications.
- Proficient in Microsoft Office; able to build tracking tools/dashboards for KPI reporting.
- Strong communication skills, including presenting quality performance to plant leadership.
- ISO 9001 or other QMS certification auditor experience.
- Experience with welding and powder coating defect analysis.
- Familiarity with SPC and statistical data analysis tools.
- Experience standing up a quality department/function.
Benefits
- Competitive wages — benchmarked to the role's scope and growth potential
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Opportunities for professional development and growth
Skills Required
- Associate degree or technical certification in Quality, Engineering, or a related field; equivalent experience considered.
- 5+ years of manufacturing quality experience, including lead, mentoring, or informal leadership experience.
- Strong working knowledge of RCCA, MRB, and structured problem-solving methodologies.
- Experience building or improving a quality program.
- Ability to read and interpret technical drawings, welding specifications, and paint or coating specifications.
- Proficiency in Microsoft Office and ability to build KPI tracking tools or dashboards.
- Strong communication skills, including presenting quality performance to plant leadership.
- ISO 9001 or other QMS certification auditor experience.
- Experience with welding and powder coating defect analysis.
- Familiarity with SPC and statistical data analysis tools.
- Experience establishing a quality department or function.
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The Company
What We Do
Contract Manufacturer, L.L.C., doing business as CM Trailers, is a privately-held manufacturer of heavy duty trucks and trailers. The company specializes in producing horse, stock, cargo, and utility trailers, serving customers throughout the United States.
