Join our Asia Pacific Operation Office in HCMC, Vietnam as our Quality Specialist, and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day!
BASIC PURPOSE OF THE POSITION
This position is the quality function owner to oversee and manage the Total Quality Management process of all Product Suppliers under HOT-APO, across the Product Categories of a Business Unit.
Product categories : Health & Home products, Housewares products or Beauty products
Supplier base : China, Vietnam, Taiwan and other Asia Pacific countries
In supporting the quality management strategy, to define and implement the detailed work processes, assess and monitor supplier performance and drive for continuous improvement
- Aid to harmonize the quality management strategy & framework across BUs
- In-charge and manage the operations of APO QE & QC Team, with operational responsibility covers,
- New supplier quality assessment
- Regular supplier quality audit
- New product risk assessment and production process validation, achieving Built-in Quality
- Supplier quality management (QC & QA)
- Pre-shipment quality inspection
- Secure the quality of delivered product
- Fulfil customers requirement on pre-shipment product inspection (e.g. Walmart, Costco, Delonghi, JGA, THD, Newsan, . . .)
- Production and After-sales quality incident analysis and resolution
- Develop supplier quality capability to cope with business needs
- Alert management on adverse quality situation on supplier and trigger remedy actions
Core Accountabilities:
- Define, plan and deploy quality work processes, with due alignment with BU Quality team and suppliers
- Prepare quality KPIs, monitor and review suppliers performance and drive on continuous improvement
- Quality engineering support in NPD covering PFMEA, Control Plan and Manufacturing Readiness Review
- QC (PSI) & QE support after Mass Production to secure the delivery quality of products
- Lead and resolve production and field quality incidents with RCA / 8D / SCAR
- Alert management on adverse quality situation on supplier and trigger remedy actions
- Identify supplier development needs, with plan, action and review
- Quality training to upgrade the quality competence of self, QC, QE and suppliers
- Close interaction and regular review with BU Quality teams to achieve business needs
Education, Qualification and training
- Bachelor degree in engineering (Electrical/ Electronic/Mechanical/Industrial) or equivalent
Experience or skills required
- More than 8 years relevant experience in quality or engineering with min 3 years in management role (MNC preferred)
- Solid experience in supplier quality management / development with successful turn-around examples
- Experience in supplier management / development
- Product experience in electrical appliances, electronics or consumer products Effective problem solving, root cause analytical skills to lead and influence others to drive change
- Experience in working with prominent international brands
- Proven track record in team management and people competency development
- Ability to work in highly competing industrial environment, with strong desire to WIN ; Ability to drive and lead changes
- Strong personal leadership & be self-initiative ; strong analytical, problem solving, coaching, interpersonal & communication skills
- Fluent English and Chinese communication
Specialized knowledge or skills required
- Knowledge and experience in quality management standards/tools, e.g. ISO9001, ISO13485, ISO17025, TS16949, GMP, APQP, FMEA, LEAN, 8-D, 6 Sigma.
- Knowledge on international / national regulations and directives, e.g. FDA, FCC, UL, RoHS, REACH, Prop65, TPCH.
- Ability to interpret and understand 3rd party Lab Test Report and QMS Audit Report
Founded in 1968, Helen of Troy is a leading global consumer products company with operations across North America, South America, Europe, and Asia. Our portfolio includes trusted brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank among the top brands in their consumer goods categories.
We grow and strengthen our brands through innovation, operational excellence, and a collaborative culture focused on delivering exceptional products and experiences for consumers worldwide.
The above statements are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.
Management reserves the right to modify the duties and responsibilities of the position at any time.
Skills Required
- Bachelor’s degree in Electrical, Electronic, Mechanical, or Industrial Engineering, or equivalent
- More than 8 years of relevant quality or engineering experience
- At least 3 years of management experience
- Supplier quality management and development experience
- Experience managing or developing suppliers
- Experience with electrical appliances, electronics, or consumer products
- Experience working with prominent international brands
- Proven team management and people competency development experience
- Effective problem-solving and root-cause analysis skills
- Leadership, change management, coaching, interpersonal, analytical, and communication skills
- Fluent English and Chinese communication
- Knowledge of quality management standards and tools, including ISO 9001, ISO 13485, ISO 17025, IATF 16949, GMP, APQP, FMEA, Lean, 8D, and Six Sigma
- Knowledge of international and national regulations including FDA, FCC, UL, RoHS, REACH, Prop 65, and TPCH
- Ability to interpret third-party laboratory test reports and QMS audit reports
Helen of Troy Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Helen of Troy Limited and has not been reviewed or approved by Helen of Troy Limited.
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Leave & Time Off Breadth — Policies emphasize paid vacation/PTO, paid volunteer time, summer hours, flexible schedules, and the option of sabbatical, indicating broad time-off support. Descriptions also highlight additional rest initiatives that expand beyond standard leave.
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Parental & Family Support — Paid parental leave is positioned as a strong element in the package for birth and non-birth parents. Family-building resources such as fertility, adoption assistance, and domestic-partner coverage further reinforce support for diverse family needs.
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Healthcare Strength — Multiple medical plan options with telemedicine/virtual primary care, plus dental, vision, mental-health support, and onsite routine care, reflect comprehensive health coverage. A formal wellness program with coaching and incentives underlines a preventive and holistic approach.
Helen of Troy Limited Insights
What We Do
Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
