Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 2-3 days per week**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
- Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $28-30/hr
- Expected hours: 20-30 hours per week, including on evening and/or weekend coverage
Ready to join the ride?
Via is an equal opportunity employer.
Skills Required
- Experience in transit supervision, transportation management, or a similar field
- Strong leadership skills with the ability to mentor and guide drivers
- Strong problem-solving skills and ability to make quick, effective decisions in dynamic situations
- Strong communication skills for effective feedback delivery and conflict resolution
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance
Via Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Via and has not been reviewed or approved by Via.
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Fair & Transparent Compensation — Pay is considered fair or competitive in some roles, with mentions of high base salaries and achievable incentives. Feedback suggests equity is available and sometimes easy to exercise after vesting.
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Equity Value & Accessibility — Equity is referenced as part of the package and viewed positively in certain cases. Feedback suggests equity terms can be favorable and contribute to overall compensation satisfaction.
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Healthcare Strength — Healthcare benefits are highlighted as a strong point within the benefits package. Feedback suggests health coverage is valued by some employees.
Via Insights
What We Do
We build technology that changes the way the world moves. Our guiding principle is simple: the future of transportation is dynamic, shared public mobility — the kind that reduces carbon emissions across cities, compliments existing transit infrastructure, and provides equitable access to efficient, affordable ways of getting around. For everyone.
Why Work With Us
You’ll work in an established startup that’s growing at staggering speed. We have plenty of room for the most bold among us to dream it up and make it happen. You’ll be empowered to experiment, and encouraged to challenge what we’ve already done while making stuff no one’s even thought of yet.
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