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The Role
The role involves managing WHS, Quality Assurance, and ISO compliance activities, ensuring compliance, conducting audits, and coordinating with teams for safety and quality improvements.
Summary Generated by Built In
Acute Care TechnologyPURPOSEZOLL Medical is a global leader in medical technologies that advance resuscitation and acute critical care. Across Australia and New Zealand, ZOLL partners with hospitals, emergency services, and public safety organisations, underpinned by a strong commitment to quality, compliance, and patient safety. The Quality, Safety & Customer Assurance Coordinator, ANZ is a key cross-functional role responsible for the coordination, implementation, and ongoing management of Workplace Health & Safety (WHS), Quality Assurance, ISO compliance, and Customer Assurance activities across the ANZ business.This role will report directly to the Country Manager (ANZ) and work closely with HR for policy governance and alignment. The position is focused on execution, enforcement, audit readiness, and continuous improvement, ensuring all frameworks are embedded effectively across the organisation.A critical component of this role is ownership and coordination of ISO audit processes, alongside active engagement with external compliance providers.RESPONSIBILITIESWorkplace Health & Safety (WHS)
- Drive implementation and enforcement of WHS policies across ANZ
- Ensure compliance with Australian WHS legislation and internal frameworks
- Maintain WHS registers (incidents, hazards, risk assessments, training records)
- Lead incident reporting, investigations, and corrective actions
- Conduct site inspections, audits, and risk assessments
- Deliver and coordinate WHS training and retraining programs across all teams
- Support managers with WHS responsibilities and compliance requirements
- Management of Psychosocial Hazards and Safety
- Battery Storage Management
- Create a safe and compliant workplace following all WHS principles and guidelines by implementing all safety policies (Wardens, EP’s etc).
- Coordinate and support all ISO audit activities (internal and external)
- Maintain audit readiness across the business, ensuring documentation is accurate and up to date
- Manage quality documentation, SOPs, and compliance records
- Track and follow up on Corrective and Preventative Actions (CAPAs)
- Partner with global and APAC Quality teams to ensure alignment with standards (e.g. ISO 13485, ISO 9001)
- Support continuous improvement initiatives across operational and service functions
- Act as a key liaison between ANZ and Regulatory Affairs (RA) teams and external providers
- Coordinate documentation and compliance requirements with external RA consultants and partners
- Support regulatory submissions, audits, and compliance activities where required
- Ensure alignment between WHS, Quality, and regulatory obligations
- Coordinate customer complaints, quality issues, and escalations
- Ensure all customer-related issues are documented, investigated, and resolved in line with compliance requirements
- Maintain customer assurance records and reporting
- Identify trends and work with internal teams to improve customer outcomes
- Maintain accurate and audit-ready records across WHS, Quality, and Customer Assurance
- Prepare reports, dashboards, and compliance updates for leadership
- Track completion of training, audits, and compliance activities
- Support rollout and communication of policies and procedural updates
- Country Manager (ANZ)
- HR (policy governance and oversight)
- APAC / Global Quality & Regulatory Affairs teams
- External RA and compliance providers
- Operations & Warehouse
- Technical Services
- Sales & Clinical Teams
- Customer Service
- Finance
- Handling Customer Enquiries
- Credit Note Process/ Credit Authorisation
- Product Returns Process
- Sending Quotes to Customers
- Tertiary qualifications in WHS
- Strong communication skills.
- Attention to detail.
- Flexible
- Experience in WHS, Quality Assurance, Compliance, or Regulatory environments
- Strong understanding of Australian WHS legislation
- Experience supporting or coordinating ISO audits
- Strong administrative and documentation skills
- Ability to manage multiple stakeholders across functions
Skills Required
- Tertiary qualifications in WHS
- Experience in WHS, Quality Assurance, Compliance, or Regulatory environments
- Experience supporting or coordinating ISO audits
- Strong understanding of Australian WHS legislation
- Strong administrative and documentation skills
- Ability to manage multiple stakeholders across functions
ZOLL Medical Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZOLL Medical Corporation and has not been reviewed or approved by ZOLL Medical Corporation.
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Healthcare Strength — Medical, dental, and vision coverage includes in‑network preventive care at 100% along with behavioral health/EAP and virtual therapy options. These features are often regarded as solid to good components of the package.
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Parental & Family Support — Paid parental leave provides 12 weeks at full pay for the birthing parent and 6 weeks for the non‑birthing parent after eligibility is met. This policy is frequently highlighted as a standout element.
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Wellbeing & Lifestyle Benefits — Wellness programs offer incentives and are complemented by multiple external well‑being recognitions. These programs add perceived value to total rewards.
ZOLL Medical Corporation Insights
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The Company
What We Do
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.
