REPORTS TO: National Technical Manager
DIRECT REPORTS: None
LOCATION: Dublin City / Suburbs.
ABOUT RICHMOND
At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.
JOB DESCRIPTION
We are looking for a Quality Representative to Carry out Routine Maintenance (Cleaning Beer Lines in Bars & Restaurants on a planned routine schedule). Install and maintain draught equipment in order to keep our draught beer to industry-leading standards. They will also install and maintain other dispense and equipment from our portfolio of brands. They will maintain and monitor Richmond equipment in trade and drive a quality experience in trade for the full Richmond Portfolio.
KEY RESPONSIBILITIES
• Perform scheduled maintenance calls to customer premises to inspect, clean and maintain draught beer lines and other dispense equipment.
• Install Taps, Fonts and the fixtures and fittings required to dispense draught beer, and other products.
• Respond to emergency call outs, and repair or replace dispense equipment.
• Deliver high quality standards to all aspects of the role.
• Adhere to all company policies and procedures and maintain high standards of appearance, behaviour and discipline.
• Any other duties and responsibilities which management deem appropriate.
• Build key relationships with Customers and Business Developers.
• Feedback leads and potential sales for Richmond brands.
• Assist in the visibility of all Richmond products, equipment and POS in trade.
• Any other duties and responsibilities which management deem appropriate.
KNOWLEDGE, SKILLS AND EXPERIENCE
• The ideal candidate will be expected to demonstrate the appropriate technical skill set applicable to the role. Experience in cleaning draught beer lines in bars or restaurants is an advantage but not a requirement as full training will be provided.
• Strong communication skills are essential and will be needed when dealing with account managers and staff.
• They must be able to work unsupervised and complete journey plans in a planned, and in the most efficient manner possible.
• Candidates must be eligible to drive in Ireland and have a full clean driving licence.
• They should have a strong customer focus and be able to maintain a high level of productivity in all aspects of the role.
• They should also have a strong teamwork focus and ensure full liaison with other team members and departments.
• He/she will have the potential to understand and deliver strong customer service and have an understanding of quality SLAs (Service Level Agreements).
Skills Required
- Demonstrated technical skill set applicable to the role
- Experience in cleaning draught beer lines in bars or restaurants
- Strong communication skills
- Ability to work unsupervised and complete journey plans
- Eligibility to drive in Ireland and possess a full clean driving licence
- Strong customer focus
- Teamwork focus and liaison with team members
- Understanding of quality SLAs (Service Level Agreements)
What We Do
At Richmond, we aim to keep pace with Ireland’s changing society, offer innovative brands which appeal to the modern Irish consumer and to be Ireland’s premium beverage brand builder. The success of our business is based on our world-class stable of premium brands that we market and distribute in Ireland. We bring an innovative perspective to everything we do and we are committed to adding value to our customers and all those we work with. Our History. Founded by Barry Connolly in 1992 Richmond Marketing has introduced exciting and innovative brands to the Irish market place. Working at Richmond. Fundamental to our success is the creativity of our people, their constant enthusiasm, adaptability and their unremitting passion to deliver results for consumers and customers alike.. The way it works. Our business is divided into three areas: Sales, Marketing and Finance. It doesn't matter what team you are in or what level you are, we all work together to get the job done.. We have about 70 people in our sales team. They are responsible for all our customers, from the major supermarkets and cash and carries to pubs, restaurants and nightclubs. They are supported by national account managers who help the sales team deliver their business objectives whilst helping the major retailers deliver theirs. In Marketing we have over 20 people. We have Marketing Managers, Brand Managers, Trade Marketing Managers and staff to support them and help make things happen. Our Finance area has 30 people. Not just the accountants but also our administrators, Customer Service team, Logistics team and IT support team. We are committed to supporting the development of talent within our business. If you feel you have what it takes to join us in a fast-moving company and industry, we would be delighted to hear from you.
