Salary: €44,351
Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.
What You’ll Do: Own the Quality StandardDrive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.
Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.
Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and escalate critical policy issues to the global team.
Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.
Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.
Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).
Proven Experience: 2+ years thriving in a Quality Control environment.
Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!
Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.
Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.
Empathetic Approach: A genuine passion for providing accurate, user-focused support.
Ready to kick-start your career and make your mark? Apply today!
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Skills Required
- Full professional fluency in Iraqi Arabic, written and verbal
- Full professional fluency in English, written and verbal
- At least 2 years of experience in a Quality Control environment
- Strong practical Microsoft Excel skills, including PivotTables, charts, and statistical functions
- Exceptional attention to detail and ability to identify subtle errors or nuances
- Strong critical thinking and problem-solving skills
- Ability to multitask and work independently in a fast-paced, changing environment
- Experience with Tableau, Power BI, or similar data visualization tools
- Passion for providing accurate, user-focused support
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
