Quality Performance Administrator

Description

At Paul Davis Restoration, we don't just restore properties—we restore lives, businesses, and peace of mind.

We're looking for a Quality Performance Administrator who thrives on improving processes, building partnerships, and helping teams perform at their best. This is not a behind-the-scenes administrative role. It's an opportunity to influence operations across multiple locations, strengthen key program relationships, and play a critical role in driving company-wide performance.

If you enjoy solving problems, analyzing data, coaching teams, and creating accountability through collaboration rather than authority, this may be the opportunity you've been looking for.

As the Quality Performance Administrator, you'll serve as the bridge between program requirements, operational execution, and performance improvement.

You'll:

• Monitor and improve DRP, TPA, and other program-related performance across all company locations
• Analyze scorecards, service level agreements (SLAs), and performance metrics to identify opportunities for improvement
• Partner with office leadership and operations teams to drive accountability and operational consistency
• Lead monthly Program Performance Meetings
• Create and distribute a monthly Program Newsletter highlighting results, trends, and best practices
• Support program-related collections issues and work collaboratively to resolve obstacles
• Conduct quarterly visits to satellite locations to provide training, coaching, and support
• Build strong relationships with carrier, TPA, and program representatives
• Identify process improvements that enhance customer service, compliance, efficiency, and profitability
• Supervise and support one Quality Assurance team member
• Serve as a trusted resource for leaders throughout the organization

This position combines:

• Quality Assurance
• Program Management
• Leadership
• Data Analysis
• Relationship Building
• Training & Development
• Continuous Improvement

You'll have the opportunity to influence performance across an entire organization while helping shape the future of our quality and program management initiatives.

• 5+ years of experience in restoration, insurance, construction, operations, quality assurance, project management, or a related field
• Experience with DRP, TPA, carrier programs, scorecards, and performance metrics preferred
• Prior leadership, supervisory, or team lead experience preferred
• Experience driving accountability and influencing teams without direct authority
• Experience with RMS, XactAnalysis, AlacNet, DASH, or similar industry software preferred

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to interpret data and turn insights into action
• Strong presentation, training, and facilitation abilities
• Exceptional organizational and time management skills
• Relationship-focused leadership style
• Ability to balance strategic thinking with hands-on execution

Associate's or Bachelor's degree in Business Administration, Operations Management, Construction Management, Insurance, or a related field preferred. Equivalent combinations of education and experience will be considered.

At Paul Davis, you'll join a team that values collaboration, accountability, continuous improvement, and doing the right thing for our customers. You'll work alongside leaders who are passionate about delivering best-in-class service while creating opportunities for growth and development.

If you're looking for a role where your influence can be felt across an entire organization, we'd love to hear from you.

Requirements

Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.