Quality Operations Supervisor

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY

• Direct, coordinate, and review all activities of the Quality Inspectors to ensure the needs of internal and external Customers are being met.
• Recruit, interview, and hire quality inspectors and make sure to provide the tools need for inspectors be success in their functions.
• Implements quality plans, programs, and procedures using quality control statistics, lean manufacturing concepts, and data analysis. Reviews, analyzes, and reports on quality discrepancies related to the assembly process.
• Leads the manufacturing operations team for investigation of problems and develops dispositions, modifications, and corrective actions for recurring or non-recurring discrepancies.

ESSENTIAL DUTIES AND RESPONSIBILITIES        

Employee and Team Development:

• Identify individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility.
• Responsible for the generation / updating / maintenance the Matrix for the direct reports.

Performance Management:

• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Line Managers, Quality Engineers, Workcell managers, peers and team members on team member’s contribution to the team. Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Perform team member evaluations professionally and on time.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of teams and keep them focused on times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
• Provide communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Ask questions; encourage input from staff.
• Assess communication style of individual team members and adapt own communication style accordingly.
• Handle the quality operations KPIs (NCMRs, OBA, etc).

Operations:

• Lead the plan quality operation activities, assuring the correct execution of quality tests for product release.
• Approve batch record documentation and revising of manufacturing processes.
• Assists in the process for ensuring that corrective actions (CAPA) are completed in accordance with relevant ISO requirements (ISO 9001 and ISO 13485), Jabil Problem Solving methods, and that documentation is complete and compliant with requirements.
• Support and assist the CAPAs, Complaints investigations.
• Assists validation owners ensuring that the validation processes are completed in accordance with the applicable ISO requirements (ISO 13485), CFR 21 Part 820 and local procedure requirements.
• Comply and follow all procedures within the company security policy.
• Provide support to all Safety, Health and Environment (EHS) programs and initiatives in order to support our zero accidents culture.
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS       

• Problem solving skills: Provide technical solutions to a wide range of difficult problems.
• Provides solutions which are imaginative, thorough, practical, and consistent with project objectives.
• Intermedium level in the use of Minitab and Quality Statistical tools knowledge.
• Able to provide technical recommendations in topics with medium complexity.
• People handling and work as a team player.
• Good communications skill.
• Business and customer focus.

EDUCATION & EXPERIENCE REQUIREMENTS      

• Preferably an industrial engineer or equivalent combination of education, training or experience.
• + 3-5 years of related experience in medical devices environment.
• Some previous supervisory experience also required.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Proficiency in English, including written, verbal, and listening skills.

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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