Quality Operations Representative

Job Summary: 

The Quality Operations Representative is responsible for efficiently processing tasks related to background and credential screening, account review, and investigating concerns, on new and existing service professional accounts for Angi. This role includes backend processing as well as frontline customer support as needed.

What You'll Do: 

• The Quality Operations Rep is responsible for completing the screening process on all new and existing professional accounts for Angi
• This Rep will be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance with screening standards
• Complete accurate account review and account compliance tasks
• Scrub submitted accounts against company compliance and standards
• Contribute to Service Provider Screening integrity
• Company data processing and integrity
• Handle sensitive information with integrity
• Mitigate company risk by identifying and flagging potential risks
• Provide exemplary customer service to our Service Professionals by using strong EQ techniques

What We're Looking For:  

• Comfort with managing a high volume of accounts per day
• Strong customer service skills by using strong EQ
• Ability to think on your feet and pivot quickly and utilize strong problem-solving skills; the position requires that you are able to work in an environment that is unpredictable and fast paced
• A growth mindset: you crave coaching and feedback and are able to implement as necessary
• You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
• You have a strong desire to succeed and grow
• Positive, professional, and high-energy attitude with a strong ability to multi-task    
• Strong computer skills required, particularly with internet and applications – i.e. Gmail, CRMs, Google Suite, Microsoft Office

Compensation & Benefits:

• This is a non-exempt (hourly) position with an annualized compensation ranging from $35,000 to $42,000
• This position will be eligible for a competitive year end performance bonus
• Company equity program
• Full medical, dental, vision package to fit your needs
• Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
• Pet discount plans & retirement plan with company match (401K)
• Technical equipment (i.e. laptop) provided

Where you’ll work & work schedule:

• This is a full-time, remote position operating on Mountain Standard Time (MST).  The candidate must be available and willing to work either of the following two full-time schedules, as determined by the business needs:
  • Schedule A: Monday through Friday
    • Hours: 8:30AM - 5:00PM Mountain Standard Time (MST)
  • Schedule B: Tuesday through Saturday
    • Hours: 7:00AM - 3:30PM Mountain Standard Time (MST)
  • Candidates must be fully flexible and accept either schedule upon hiring.  The shift will be assigned by management based on the current team coverage and business requirements.  This is not a shift preference request.
  • Training Schedule: 
    • Duration: ~ 4 to 6 weeks, until hire is fully ramped up 
    • Hours & Days: Monday through Friday, 7:30AM - 4:00PM Mountain Standard Time (MST). 
      • Once the training period is successfully completed, you'll transition to your assigned permanent schedule.  
• We have a 'camera on' culture for virtual meetings. Must utilize all company provided equipment, including the webcam, for all team communications.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. 

Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job post is scheduled to close on November 14th. This is not the timeline by which we expect to fill the role, rather when we expect to limit new applications. 

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