Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Summary of Role
This operational quality leadership position drives quality excellence across the business unit. The role encompasses comprehensive ownership of quality processes, documentation standards, and regulatory compliance while serving as the primary quality liaison for key customer relationships and critical quality initiatives.
Key Responsibilities:
Quality Leadership & Strategy
Lead the development and execution of quality operations, overseeing all batch manufacturing record generation, and review. Responsible for all production related quality assurance
Partner with peer Quality Managers and Quality Systems Manager to drive QA optimization strategies and generate company-wide continuous improvement initiatives
Establish cross-functional quality training frameworks and capability development programs across all sites to ensure operational resilience and scalability
Process Excellence & Compliance
Own the comprehensive governance of quality documentation systems, driving standardization, updates, and maintenance of all quality-related forms and records
Authorize and oversee deviation management and investigation protocols, ensuring swift resolution of process and product quality issues while maintaining customer satisfaction
Ensure unwavering adherence to GMP standards and customer quality agreements, positioning the organization as a trusted quality partner.
Team Leadership & Development
Provide direction and leadership to the quality operations team (~10 direct reports), establishing performance frameworks and operational excellence standards
Implement performance management systems that drive accountability and continuous improvement in batch completion metrics and quality indicators
Champion a culture of quality excellence through regular coaching, mentoring, and professional development initiatives
Operationaxc
Execute systematic GEMBA leadership walks to assess operational standards, drive housekeeping excellence, and ensure comprehensive GMP compliance across all operations
Oversee product inspection protocols and quality assessment frameworks, ensuring adherence to specification requirements and proactive issue resolution
Direct quality operations across incoming goods receipt and related supply chain touchpoints
Customer & Stakeholder Management
Lead high-level customer engagement initiatives, representing the organization in quality discussions and driving customer satisfaction through proactive quality partnership
Serve as a leader for customer audit processes, ensuring successful outcomes and continuous relationship strengthening
Champion process improvement initiatives and operational innovation projects, including transfer of new product introduction initiatives.
Subject Matter Expertise
Establish and maintain deep technical expertise in packaging and quality processes, serving as the go-to authority for customer and regulatory audit support
Drive project leadership and cross-functional collaboration to meet evolving business requirements and organizational objectives
Essential
Minimum 10 years’ experience in Quality for a pharmaceutical company operating to EU GMP standards.
2 -5 years’ experience in a leadership or team management role
Broad and deep understanding of EudraLex Vol 4, its key chapters and annex's
Understanding of serialisation requirements.
A flexible and willing attitude
Communication skills to interact with internal and external customers at a senior level.
Strong Team player with open communication style with the ability to direct and train others and deliver clear instruction, including internal staff, customers and suppliers
Design and develop new equipment to help improve line effectiveness.
Ability to influence and collaborate at all levels in order to achieve company targets.
Ability to represent the company in a professional and highly competent manner.
Able to multitask and prioritise activities.
Ability to work on their own as well as part of a team.
Excellent problem-solving skills.
Dependable, reliable and robust personal integrity.
Desirable
Experience in a quality operations department, with responsibility for batch release in support of a Qualified Person Function
Experience in hosting regulatory inspections
Detailed understanding of both primary and secondary packaging processes.
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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
Skills Required
- Minimum 10 years' experience in Quality for a pharmaceutical company operating to EU GMP standards.
- 2-5 years' experience in a leadership or team management role.
- Broad and deep understanding of EudraLex Vol 4, its key chapters and annexes.
- Understanding of serialisation requirements.
- Communication skills to interact with internal and external customers at a senior level.
- Strong team player with open communication style and ability to direct and train others.
- Design and develop new equipment to help improve line effectiveness.
- Ability to influence and collaborate at all levels to achieve company targets.
- Ability to represent the company professionally and competently.
- Able to multitask and prioritise activities.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills.
- Dependable, reliable and robust personal integrity.
- Experience in a quality operations department, with responsibility for batch release in support of a Qualified Person Function.
- Experience in hosting regulatory inspections.
- Detailed understanding of both primary and secondary packaging processes.
PCI Pharma Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PCI Pharma Services and has not been reviewed or approved by PCI Pharma Services.
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Retirement Support — Feedback suggests the company provides a 401(k) with an employer match in the mid‑single‑digit range, with immediate vesting noted in certain cases. This is viewed as a solid component of the overall package.
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Leave & Time Off Breadth — PTO and paid holidays are commonly available, and some roles indicate vacation is accessible from early tenure. Availability of time off is frequently described as a positive element of the package.
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Affordable Benefits — Health insurance is sometimes described as reasonably priced depending on plan tier. Feedback suggests core medical, dental, and vision coverage is part of a standard offering.
PCI Pharma Services Insights
What We Do
PCI is a leading provider of integrated pharmaceutical development services to the global healthcare market. With facilities in North America and Europe, PCI supports pharmaceutical and biotech companies with products destined for more than 100 countries around the world. PCI provides services for each stage of the product lifecycle – from early Phase I through commercial launch and long-term supply – and partners with customers to provide key insight and expertise in enabling successful commercialization and bringing lifesaving medications to patients. For more information, go to www.pci.com.
