The Role
Supports hotel food safety, hygiene, and quality standards through inspections, temperature monitoring, staff training, SOP compliance, allergen documentation, complaint follow-up, quality reporting, and operational administration. The role collaborates with hotel operations and the resort quality team to implement corrective actions and continuous improvements.
Summary Generated by Built In
Overview of the Role 🔍
The Quality Officer is responsible for supporting hotel operations in maintaining food safety, hygiene, and quality standards. Working closely with the Operations Team and the Veranda Resorts Quality Team, the role ensures compliance with established procedures, promotes best practices, and contributes to the continuous improvement of quality standards across the hotel.
Key Responsibilities 📋
Food Safety & Hygiene
• Conduct regular inspections of kitchens, buffets, bars, and storage areas to ensure compliance with food safety and hygiene standards.
• Monitor food temperatures and ensure that appropriate corrective actions are implemented when required.
• Deliver food safety and hygiene training to team members and promote awareness of quality standards.
• Ensure compliance with established Standard Operating Procedures (SOPs) and food safety requirements.
Quality Monitoring & Reporting
• Maintain and update allergen matrices, SOPs, and other quality-related documentation.
• Follow up on guest complaints related to food quality and hygiene, ensuring appropriate actions are taken.
• Prepare monthly quality reports and highlight areas requiring improvement.
• Collaborate with the Operations Team and the Veranda Resorts Quality Team to ensure the consistent application of quality standards.
Administrative & Operational Support
• Manage Kitchen Department attendance records and duty rosters using Vipertex.
• Provide operational support in the implementation and monitoring of quality-related initiatives.
Ideal Candidate Profile 🎯
• Bachelor's degree in Food Hygiene, Quality Management, Hotel Management, or an equivalent qualification.
• Minimum of 1 year of relevant experience in food safety, quality assurance, or hotel operations.
• Fluent in both English and French, with good communication skills.
• Good IT skills, with proficiency in relevant software applications.
• Strong attention to detail and organisational skills.
• Ability to work collaboratively with operational teams and ensure adherence to quality standards.
Skills Required
- Bachelor's degree in Food Hygiene, Quality Management, Hotel Management, or an equivalent qualification
- At least 1 year of relevant experience in food safety, quality assurance, or hotel operations
- Fluency in English and French
- Good communication skills
- Good IT skills and proficiency with relevant software applications
- Strong attention to detail and organizational skills
- Ability to collaborate with operational teams and ensure adherence to quality standards
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The Company
What We Do
ER Hospitality is the hospitality and leisure arm of Mauritius’ ER Group, operating a portfolio of hotels, resorts, leisure attractions, golf courses, wellness experiences, restaurants, and educational and cultural venues. Through brands including Heritage Resorts, Veranda Resorts, Kaz’alala, Domino’s Pizza, and Ocean Basket, it creates authentic guest experiences rooted in Mauritian culture, sustainability, and service excellence for local and international visitors.
