Quality Manager

As the Quality Manager for the Phoenix Integration Center, you will define, lead, and execute the site’s quality strategy. This role provides direct leadership to the quality assurance teams, driving exceptional product and process quality. You will also actively engage and influence the Phoenix team to foster a strong, shared culture of quality, accountability, and continuous improvement across the site. You will oversee and continuously improve all elements of Arrow’s Quality Management System and overall site quality performance, ensuring alignment with business objectives and key stakeholders. The Quality Manager is responsible for ensuring all processes and activities comply with company quality standards, applicable ISO/AS requirements, and government regulations.

What You’ll Be Doing:

• Lead, coach and develop the quality assurance team to deliver corporate, site and customer specific quality goals are achieved or exceeded
• Provide hands on leadership and development of technicians, engineers, and support personnel to include Quality Specialists, Training Coordinators, Quality Engineers and Inspectors
• Engage and drive cross-functional teams to perform root-cause analysis, corrective action and verification of effectiveness of implemented solutions for both internal and external quality issues.
• Engage with customers, sales and operations leadership directly in the resolution of customer complaints.
• Collaborate with new product introduction, manufacturing engineering, production, operations, human resources and warehousing in the development of quality initiatives.
• Utilize the Voice-of-Customer, both internal and external, in the development of quality improvement strategies in collaboration with site leadership.
• Lead and maintain site Quality Management Systems covering ISO 9001, ISO 13485, ISO 14001, ISO 27001, TAPA, 14 CFR, 21 CFR and CQC/CCC to ensure all customer, certification and regulatory requirements are met.
• Perform audits, review corrective actions and process improvements in support of regulatory compliance and industry certifications.
• Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed and are driving expected outcomes
• Act as the principle resource for quality methods, process control and quality improvement.
• Monitor, report and analyze quality metrics to identify trends and root causes.
• Setting stretch goals in support of site quality objectives.

What We Are Looking For:

• Proficiency in implementing and maintaining ISO and CQC certification processes and requirements
• Excellent written and oral communication skills
• Cross functional leadership experience outside of Quality
• Bachelor's degree in supply chain, engineering, business or related area of study from four-year college or university; and/or 8 years of relevant operations and quality experience and/or training; or equivalent combination of education and experience
• Minimum of 5 years of experience working in a manufacturing plant environment with proven record of improving quality and quality systems.
• Proven Six-Sigma and Lean experience is highly desired
• Experience building and driving a culture of quality in a manufacturing environment.
• Experience with value stream mapping, FMEA, data collection methods, variability analysis, root cause analysis, Kaizen, etc.
• Communication/Change Management skills required

Even Better If You Have:

• Experience working in a low volume, high-mix manufacturing environment
• Six-Sigma Black Belt or Lean certification

Work Arrangement:

• Fully In Office: Monday - Friday

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick, holiday, vacation, etc.)
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Tuition Reimbursement
• Short-Term/Long-Term Disability Insurance
• Climate controlled environment with excellent break room facilities
• Growth Opportunities
• And more!

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Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.