POSITION SUMMARY:
The Quality Manager develops implements and maintains technical quality assurance and control systems and activities. Defines and specifies the implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of products. Participates in the review of new products to contribute quality requirements and considerations. Assists product support areas in gathering and analyzing data. Selects, develops and evaluates personnel to ensure efficient operation. Works with suppliers to ensure customer requirements are met and exceeded.
Major Duties and Responsibilities
- Establish and set goals for quality and metrics using the industry best practices with input from upper management. Assist with the development of business metrics.
- Establish plan to meet the quality goals and targets – Including facilitating cross functional teams to participate in the quality planning process.
- Lead the investigation of customer complaints and drive root cause analysis and corrective action.
- Ensure the company’s compliance to: ISO 9001, TL 9000 and support compliance to ISO 14001 Standards.
- Lead, supervise and implement systems for the evaluation of finished products to make sure that customer’s requirements have been met.
- Participate in recertification of product types per industry or customer requirements.
- Champion Lean and Continuous Improvement projects and strategy.
- Supervise Quality Engineering and Lead Auditor.
- Manage, communicate with and report issues to suppliers and contract manufacturers to ensure that customer and Lightera requirements are met.
- Administer new product introduction process for NWS and Fusion Splicing business units.
- Manage and facilitate Fusion Splicing quality metrics.
- Coordinate efforts with the Lightera Global Quality Leader
Job Qualifications
- Bachelor degree in technical field.
- MBA/Master’s degree preferred.
- Experience managing budgetary responsibilities of a Quality department.
- Excellent written, verbal, communication skills.
- Good organization skills with the ability to lead and manage multiple projects, priorities, and goal oriented.
- Computer skills: Microsoft Office applications.
- ASQ Certified Quality Engineer (or equivalent) required.
Decision Making Requirements
- Assign and/or set priorities for projects and assignments.
- Disposition of finished goods that does not meet the standard requirements.
- Disposition of raw material that does not meet the standard requirements.
- Employment decisions concerning hiring staff.
- Determine training needs for employees.
ESSENTIAL DUTIES & RESPONSIBILITIES:
REQUIRED QUALIFICATIONS: (Preferred qualifications, certifications, and/or licenses)
PERFERRED QUALIFICATIONS:
GENERAL EXPECTATIONS:
- Demonstrate effective communications (verbal, written) skills
- Proficient with MS Office suite
- Maintain discretion when working with confidential and proprietary information
- Strict adherence to Company safety policies and procedures
- Adhere to all aspects of Lightera Code of Conduct
Skills Required
- Bachelor degree in technical field.
- MBA or Master’s degree.
- Experience managing budgetary responsibilities of a Quality department.
- Excellent written and verbal communication skills.
- Strong organizational skills with ability to lead and manage multiple projects and priorities.
- Computer skills: Microsoft Office applications.
- ASQ Certified Quality Engineer (or equivalent).
- Experience with ISO 9001, TL 9000 and support for ISO 14001 compliance.
Lightera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lightera and has not been reviewed or approved by Lightera.
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Fair & Transparent Compensation — Pay is considered okay‑to‑good in many hourly manufacturing roles, aided by overtime opportunities and union‑linked increases in some plants. Some hourly titles benchmark near or above market in specific locations.
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Retirement Support — A 401(k) with company match is consistently highlighted, with multiple references to a strong employer contribution. This support is positioned as part of a competitive total rewards package.
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Healthcare Strength — Medical, dental, and vision coverage are described as solid and mainstream. Some locations also reference on‑site or supplemental health resources and tax‑advantaged accounts.
Lightera Insights
What We Do
For decades, we have carried the beacon of innovation, leading industries, communities, and individuals into a brighter era. Now, we have brought together all this knowledge and expertise to provide complete solutions for communication networks, connecting businesses and people. Today, we are one: Lightera, a Furukawa Electric Group company. The creation of Lightera reflects our commitment to meeting the rapidly evolving demands of industries such as generative AI, data centers, 5G/6G, utilities, medical, aerospace, defense, and sensing. Through advanced optical technologies, we build brighter, more connected communities with innovative solutions. Step into the future of smart connectivity. Visit us at lightera.com.
