Protolabs

Quality Manager

Posted 6 Days Ago

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Rosemount, MN

In-Office

114K-152K Annually

Senior level

3D Printing • Other

The Role

The Quality Manager leads the Quality Control team, establishes quality standards, drives continuous improvement, and trains staff in quality tools and systems.

Summary Generated by Built In

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join the team as a Quality Manager!

This is an onsite role in Rosemount, MN.

The Quality Manager plays a critical role in driving customer satisfaction by building, leading, and continuously improving our Quality systems and processes. This role champions a strong culture of quality across the organization and partners with cross‑functional teams to ensure our products and operations consistently meet the highest standards of excellence.

What you'll do:

Set and maintain Protolabs quality standards and give direction to the Quality Control team.
Ensure manufactured parts meet company acceptance criteria and customer specifications.
Monitor process performance and use data to drive continuous improvement and reduce rework/nonconformance.
Lead root cause analysis, recommend corrective actions, and coach problem‑solving teams.
Facilitate kaizen events and lead process improvement projects.
Work hands‑on in manufacturing to refine processes and improve product quality.
Train staff in Lean and quality tools (VSM, DMAIC, DFSS, Kanban, flow creation, 5S).
Establish and maintain quality assurance procedures and certifications (ISO 13485, ISO‑9001 & AS9100).
Develop and monitor QMS KPIs (e.g., corrective action closure and effectiveness).
Coordinate cross‑functionally (Sales, CS, Purchasing, Engineering, Manufacturing) to resolve customer complaints.
Support internal and external customers in visits, tours, audits and training.
Hire, develop, and mentor quality personnel.
Perform other duties as assigned.

What it takes:

Bachelor’s degree, or equivalent in a relevant discipline such as Industrial, Manufacturing, or Mechanical Engineering, Science, Statistics, Business or Quality Management, from an accredited college or university.
Strong experience working in manufacturing in a quality role
Multiple years experience leading cross-functional teams
Proficiency with ISO 13485, ISO 9001 and AS9100
Deep and broad understanding of Quality systems and practices and continuous improvement concepts in a manufacturing environment
Able to analyze quality and manufacturing data and solve problems using statistical techniques such as SPC or DOE
Proficiency with problem solving techniques and lean manufacturing
Ability to work in a fast-paced, team-oriented work environment
Ability to work across various functions and with various levels of the organization to drive change
Leader who is approachable and willing to accept good ideas from anywhere and anyone
Good written and oral communication skills: able to communicate complex information to all levels of the organization, and able to prepare data to be presented

What makes you stand out:

CQM certification
Strong CMM experience
Experience in a Quality leadership role promoting quality and continuous improvement
Proficiency with other quality systems standards, such as ISO/TS16949
Excellent verbal communication, presentation, training and leadership skills
Experience interfacing with customers and suppliers
Proficiency in PPAP, FMEA, Cpk, Gauge R&R
Previous quality management system audit experience
Proficiency in GD&T

What's in it for you:

We offer a competitive salary and annual bonus opportunity
In addition, we offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive PTO + Holiday Pay + Wellness Hours + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a 15% discounted rate
Matching grants through Protolabs foundation
And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 70 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

Top Skills

As9100

Cpk

Dfss

Dmaic

Doe

Fmea

Gauge R&R

Gd&T

Iso 13485

Iso 9001

Kanban

Lean

Ppap

Spc

Vsm

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The Company

HQ: Maple Plain, MN

1,085 Employees

What We Do

Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle.

3D Printing
Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time.

CNC Machining
We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market.

Sheet Metal Fabrication
Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing.

Injection Molding
Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.