Quality Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
What you'll do:
The Quality Manager is responsible for leading and maintaining the company Quality Management System (QMS), ensuring compliance with relevant standards, regulations, and internal processes. This role will work closely with the external Quality Consultant to support ongoing compliance, strengthen quality practices, and enhance system maturity. The Quality Manager will drive continuous improvement initiatives, oversee audits, manage non-conformance processes, and promote a solid quality culture across the company. As a key support to the senior management team, the Quality Manager will work closely with cross-functional teams to support the delivery of high quality products/services that meet customer and regulatory expectations.
Primary Responsibilities:
Quality Management System

• Maintain, develop, and continuously improve the QMS in accordance with ISO standards (e.g., ISO 9001) and any industry specific requirements
• Ensure policies, procedures, and processes are up to date, documented, and effectively communicated

Auditing and Compliance

• Plan, schedule, and lead internal audits
• Coordinate external audits (certification bodies, customers, regulators) and ensure all corrective actions are completed
• Monitor compliance with legal, regulatory, and contractual obligations

Continuous Improvement

• Lead/Support quality improvement projects
• Review quality performance data to identify trends, root causes, and opportunities for improvement
• Implement/Support corrective and preventive actions (CAPA) and track effectiveness

Non-Conformance and Risk Management

• Oversee the non conformance process, ensuring issues are logged, investigated, resolved, and prevented from recurring
• Maintain risk registers and support risk assessments related to quality

Training and Culture

• Provide training and guidance on quality processes, tools, and standards
• Promote a proactive quality culture across all levels of the company
• Support teams to embed best practice and drive behavioural change where necessary

Customer and Supplier Quality

• Serve as the primary point of contact for quality related matters
• Monitor quality performance of key suppliers, including audits and scorecards

Who You'll Be:

• Detail oriented with a passion for high standards
• Confident, credible, and able to challenge the status quo constructively
• Collaborative and supportive approach to teamworking
• Proactive mindset with a continuous improvement focus

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:

• Degree in a relevant role or equivalent experience
• Proven experience in a Quality Manager or similar quality leadership role
• Demonstrated in-depth knowledge of ISO 9001 or other relevant quality standards
• Proven solid auditing experience (internal and external)
• Proven ability to interpret and analyse data to support decision making
• Demonstrated excellent communication, influencing, and stakeholder management skills
• Demonstrated solid organisational and problem solving abilities
• Demonstrated proficiency with QMS software, Microsoft Office, and reporting tools

Preferred Qualifications:

• Lead Auditor qualification
• Proven experience with additional standards (e.g., ISO 14001, ISO 45001)
• Proven supplier performance and quality management experience

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.