About Aptia
Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.
With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.
Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.
And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.
Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
Job requirements
The Role
The Quality Manager within the Quality Assurance and Audit Team has responsibility for ensuring that quality is central to all operational delivery activities.
You will work with a small team to continually review quality throughout the Pension Administration business via targeted quality audits and act as part of the first line of defence for the Pensions Administration business.
You will work alongside the Risk and Compliance function to ensure a robust control environment established.
This role is a hybrid position where you will work from any of our Aptia offices, as well as from your home address.
Here's what you’ll be doing:
Carry out regular internal audits relating to the quality of administration within location, team, client, specialism, process, activity or event.
Assess, measure and grade each audit in line with the documented guidelines.
Ensure that the audit scope and activities comply with documented standards.
Contribute to the monthly QA&A Leadership reports.
For client audits, provide a full report to the client operations teams within 3 weeks of the audit completion.
Focus on areas for improvement following the completion of the audit and collaboratively work with the audited function to put in place rectification measures.
Continually assess standard processes and look to suggest improvements to business practices where appropriate.
Assist the Senior Quality Manager with the production for the Leadership Team, a monthly review of quality measures plus a review of completed audits in the period, highlighting areas of concern.
Work with the QA&A team to develop a culture of continuous improvement in quality of process, output and individual competency within the business.
Here’s what we’re looking for:
Pensions Industry experience.
Experience in Pensions Management and its challenge for employers, members, trustees and clients.
Strong knowledge of the business processes and core activities.
Audit, review and quality experience including audit report writing.
Detailed knowledge of technical administration activities.
How to apply
If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.
Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.
If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.
What We Do
Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the UK and U.S., supported by shared services in India and Portugal. It manages programmes covering over seven million people and serving more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programmes. Our dedicated team of experts combines in-depth knowledge with leading technology to simplify the administration process.
