Job Description:
Royal Canin is a global leader in pet health nutrition, guided by science and a deep passion for pets. We collaborate with nutritionists, breeders, and veterinarians worldwide to develop innovative, tailored nutrition solutions that address the unique needs of cats and dogs.
Cats and dogs are always at the center of everything we do. As part of Mars Incorporated, we are empowered to champion what matters most to us: creating a Better World For Pets. Our commitment drives us to continually advance pet health and wellbeing, ensuring every pet can thrive.
About the role: This role will be working for Mars Incorporated within our Royal Canin segment, where we advance pet health through tailored nutrition and scientific expertise.
Role Title: Quality Manager
Location: Melbourne, Victoria
Hours: Full-time, and please note that this role will require majority in office presence
Reporting to: Supply Chain Director
What you’ll do:
- Lead the ANZ Quality Management System, ensuring full compliance with Mars Quality Standards and local regulatory requirements across Australia and New Zealand
- Act as the primary QMS liaison for global and regional teams, driving alignment, documentation excellence, and robust process governance.
- Own CAPA management, internal/external audits, and continuous improvement initiatives that strengthen Quality performance across the business.
- Champion change management, knowledge protection, and Quality training programs to build capability and maintain high operational standards.
- Partner with cross-functional leaders to review Quality performance, support S&OP+ processes, and ensure readiness for regulatory, recall, and business continuity activities.
- Shape the future of Quality systems by managing key digital platforms (CQP, NEXUS) and overseeing Quality-related budgeting, strategy, and process optimization.
Your experience and passion:
- Degree or diploma in Quality, Business, Logistics, or related fields, with extensive (5+ years) Quality Management experience in FMCG, food, or consumer goods.
- Strong expertise in QMS frameworks (ISO 9001, HACCP, GMP), CAPA processes, and ANZ regulatory requirements, including FSANZ and relevant industry standards.
- Proven success leading audits, managing compliance, and driving cross-functional continuous improvement in multi-site or matrix environments.
- Solid understanding of supply chain logistics operations, product safety, risk management, and supplier quality oversight.
- Excellent communicator with strong stakeholder influence skills, data analysis capability, process mapping knowledge, and proficiency with Quality systems and Microsoft Office.
Why you’ll love working for Royal Canin:
- Purpose: A segment truly passionate about the health of pets, people and the planet with opportunities to support our community partners, including the RSPCA and Seeing Eye Dogs Australia and Blind & Low Vision Guide Dogs in New Zealand.
- People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
- Development: Shape your career with personalised development and real opportunities to grow from day one.
- Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.
Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.
Top Skills
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us.
Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™.
We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
