Quality Manager

At Pallon, a spin-off from ETH Zurich, we’re creating AI that automatically detects defects in sewer inspection videos and advises cities on when & how to fix them. By providing more precise, objective data, we aim to fix wastewater leaks, reduce CO2 emissions, and prevent urban flooding. Our mission is to make cities more sustainable and resilient.

We’re a fast-growing company seeking a Quality Manager to lead a team of 15+ Quality Specialists across three product lines. You’ll work cross-functionally with Product, Engineering, and Customer Success to ensure the consistent delivery of high-quality outcomes for our customers. 

• Lead and develop a team of Quality Specialists, ensuring key performance indicators and quality metrics are consistently met

• Monitor, evaluate and enhance product and process quality across all product lines

• Coordinate structured feedback loops and reporting with key stakeholders to drive continuous improvement

• Design and refine scalable processes, including tooling, metrics, and quality best practices

• Create and maintain comprehensive documentation, SOPs, and quality guidelines

• Collaborate with cross-functional teams (engineering, operations, customer service) to streamline workflows and align quality initiatives.
  

• Minimum of 5 years of experience in a quality-focused role, including 2+ years in a management or leadership position.

• Strong applied knowledge of quality methodologies (e.g., Six Sigma, Lean, FMEA, CAPA)

• Strong analytical skills, with experience in building dashboards and using data to drive decision-making

• Demonstrated experience leading and implementing quality improvement initiatives

• We’re looking for a self-starter who takes full ownership, thrives on autonomy, and consistently gets things done without needing to be micromanaged.

• Experience with AI-based products or reviewing AI-generated outputs

• Familiarity with risk management frameworks and proactive mitigation strategies

• Experience leading cross-functional projects from concept to implementation

• A track record of scaling teams and and operational processes effectively
  

As a part of Pallon, you will:

• Contribute to a positive impact on society and environment

• Work in a stimulating and fast paced environment

• Be part of a motivated, smart, fun and supportive team

• Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)

• Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites
  

At Pallon, we highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.