The Role
Manage IT service quality and assurance programs, audit SOP and CMDB compliance, review incident root-cause analyses, monitor ITSM processes, drive continual service improvement, report quality KPIs, and support ISO certification and client audits. Maintain quality documentation and audit readiness while meeting airport HSE, cybersecurity, and security requirements.
Summary Generated by Built In
Requirements
- Degree/Diploma in Engineering, IT or Quality.
- ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
- ITIL Expert certification.
- Quality-management background.
- Minimum 8 years of experience in service quality/service management, including auditing.
- Strong analytical, auditing and process-management skills.
- Knowledge of ITSM, CMDB and continual service improvement.
- Must meet airport HSE, cybersecurity and security requirements.
Skills Required
- Degree or diploma in Engineering, IT, or Quality
- ISO/IEC 20000 Practitioner or Lead Auditor certification
- ISO 27001 Practitioner or Lead Auditor certification
- ITIL Expert certification
- Quality-management background
- Minimum 8 years of experience in service quality or service management, including auditing
- Strong analytical, auditing, and process-management skills
- Knowledge of ITSM, CMDB, and continual service improvement
- Ability to meet airport HSE, cybersecurity, and security requirements
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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