Quality Manager

Overview of the Position:

Responsible for the management of all quality functions of The Wencor Group's PMA group (PTC) including policies, procedures, and product quality for Part Manufacturing Approval (PMA) & Distribution Inspection.

Essential Duties and Responsibilities:

• Responsible for management of the direct and in-direct employees in the Quality Department PTC Lab & Receiving Inspection including education and training of employees as to their impact in the quality management system, performing 1:1 with direct reports, interviewing and hiring, and performance management.

• Manages quality system, in relation to PMA Lab, which includes oversight of all related Quality Assurance Procedures, internal audits, customer audits and responses, root cause analysis and corrective action system for PTC Lab and Distribution Receiving Inspection.

• Submit reports of serious defects or recurring un-airworthy conditions in accordance with the procedures described in the Wencor QMS.
• Manage all aspects of the Metrology process including the training and performing of inspection and test analysis when needed.
• Lead and manage a continuous process improvement program incorporating a Corrective Action/Preventive Action, CAPA, program to ensure timely and effective resolution of process issues, capacity and throughput improvement opportunities and customer complaints.
• Maintains approval and continued compliance to aerospace industry dictated quality system requirements to include, but not limited to ISO9000, AS9100, FAR Part 21, and other major OEM contractual requirements.
• Review technical problems and procedures of the departments and recommend revisions that would enhance overall quality of processes and systems.
• Monitor effectiveness of the quality systems through timely reporting of internal and external quality metrics.
• Prepare and achieve department goals and objectives. Goals and objectives to focus on product quality, reduction in PQEs, variation reduction, reduced backlog, improved turn time, and increased profitability.
• Prepare and manage the department's annual budget.

Other Knowledge, Skills, and Abilities:

• Excellent inter-personal skills
• High degree of organizational and problem solving skills
• Ability to think and work independently
• Basic understanding of lean and Six Sigma performance measurements and Lean Manufacturing concepts
• Ability to process map, create and modify procedures, instructions and training documents
• Proficient in Microsoft Office programs such as Excel, Powerpoint, Visio, and Access
• Must be knowledgeable and understand modern theories (Total Quality Management, Kaizen, Lean, Six Sigma)
• Process/quality improvement techniques (business process reengineering, Six Sigma, SPC) and quality process standards (ISO 9001, AS9100)
• Read analyze and interpret the most complex documents.

• Knowledge of quality techniques, methods and procedures.
• Possess a basic knowledge of company organization, policies and procedures.
• Knowledge of operational methods employed by Engineering, Manufacturing and Design would also be helpful. Knowledge of current quality control methods, including statistical techniques.
• Certification by the American Society of Quality would be desirable.
• Problem solving, SPC, FMEA, Control plans.

Education/Experience Requirements: Bachelor's degree in engineering or related technical degree and ten years related experience and/or training in aerospace concepts, practices and procedures, distribution and supply chain or equivalent combination of education and experience. Previous experience in managing people required. Minimum of five years of ISO/AS quality management system and trained as a QMS internal auditor. Active ASQ membership and/or related quality professional affiliations.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 20 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Travel up to 30%.