Quality Manager

JOB SUMMARY/PURPOSE

• Develop and steer implementation of site Quality Management roadmap maintaining the right balance between Quality Assurance (lead internal & external certification activities) and Quality Control (responsible for all laboratory activities)

• Manage and monitor the site’s Quality and Environmental Management System effectiveness (KPI, audits, management review, customer relationship, …) and steer its continuous improvement to ensure that only fit-for-use product is made and delivered to customers

• As Site customer intimacy referent, maintain a very high level of customer satisfaction on the short-term (manage audits / specifications / complaints, answer questions, manage key accounts) to generate long-term opportunities (coordination of new products and new processes development)

JOB SCOPE/DIMENSIONS

• Management of the Quality department: QAQC Engineer, QC analysts

• Raw material validation: clearance for each batch of delivery

• Maintain the ISO 9001 and ISO 14001 certification; lead implementation of Business Area roadmap at site level and participate to working groups and seminar

• Part of Imerys Talc BElgium Management Team; Leadership for all Quality related topics (Customer Management, Fit-for-use production & delivery, New business Development, Audits, …)

KEY TASKS AND RESPONSIBILITIES

• Interface with production, technical, administrative, commercial and external personnel for all quality aspects of the ITBE operation. 

• Supervise the quality department and assure its business continuity

• Assure that staff is trained on quality of the product and quality system:

  • Coaching and education w.r.t. ISO standards and legislation

  • Coaching and education w.r.t. agreed customer requirements

  • Coaching and education w.r.t. continuous improvement in Quality performance

• Assure the reporting on Quality KPIs to the site manager and to the group Quality manager and define remediations where appropriate

• Prepare, lead and follow-up of: certifications, audits, management reviews, CAPAs, NCs, MoCs…

Education:

Bachelor degree in Engineering or Science

Other qualifications:

Master degree in Engineering or Science is an advantage

Experience:

• 10 years relevant professional experience in an industrial environment. At least 2 years experience with a mineral processing facility and / or laboratory is highly desirable.

• Continuous improvement experience.

• Previous work with Quality and ISO standards is a mandatory

Knowledge, skills, Imerys Leadership Behaviors

Essential: 

• Fluent in Dutch & English 

• Technical competence 

• Understand the requirements to manage & maintain relevant ISO systems (ISO 9001 – 14001)

• Ready to travel (max 10%) in europe 

Highly Desirable:

• Good level of French

• Strong communication & management skills, both written & face to face

• Auditing skills (internal & external) Imerys Activities / Customer visits 

• Participation to management review

• Statistical analysis (Minitab)

Beneficial:

• Good level of IT knowledge (experience with SAP and Google are desirable)

• Knowledge of investigation methods (8D, 5W, RCA, …)

Imerys Leadership Competencies

Care for others 

•  You act daily as a role model in all safety aspects and engage others in developing a health & safety mindset, reducing everyone's exposure to risks.

•  You value each team member & their differences and strive to get the best out of them.

•  You create a climate in which people want to do their best.   

Collaborates for success : 

•  You clearly articulate your viewpoint, listen to & challenge others’ views, and find effective ways to meet shared goals.

•  You share timely and helpful information, knowledge, and ideas to drive performance.

•  You are truthful and make sure that you communicate clearly and directly, giving and receiving feedback.    

Commits to customers : 

•  You dedicate time to thoroughly comprehend the customers' circumstances and business requirements.

• You promptly and effectively address customer requests, issues, and concerns with a decisive approach.

• You establish and maintain mutually beneficial and long-term relationships with customers while earning the reputation of a trusted advisor.  

Drives results : 

•  You deliver short-term results while maintaining focus on the longer term.

•  You commit to plans and see them through to delivery.

•  You firmly motivate yourself and others to achieve results.   

 Shapes the future : 

•  You translate the strategy and put it into action (processes, systems, and talent).

•  You can decide and act without having the full picture.  

and

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com
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To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.