The Role
Lead and operate the Quality department: perform hands-on inspection/testing, manage audits, drive root cause analysis and corrective actions, maintain QMS/ISO/AS9100 compliance, oversee APQP/PPAP documentation, and implement continuous improvement across manufacturing and supplier processes.
Summary Generated by Built In
General Summary: The Quality Manager is responsible for the overall performance of the Quality function, ensuring products and processes meet established standards, regulatory requirements, and customer expectations. Responsible to lead and develop Quality department personnel while personally performing hands-on quality work — inspection, testing, root cause analysis, audit response, and problem resolution. The role drives continuous improvement initiatives, investigates and resolves nonconformances, and collaborates with cross-functional teams to maintain and improve quality performance.
What You Will Do (Essential Job Functions):Quality Department Leadership & Operations
What You Will Do (Essential Job Functions):Quality Department Leadership & Operations
- Performs hands-on quality tasks — inspection, testing, documentation review, and problem-solving — in addition to leading the department
- Manages day-to-day operations of the Quality department and directly completes tasks/responsibilities as necessary (e.g., covering PTO, stepping in on the floor during peak workload or staffing gaps)
- Owns hiring decisions for Quality department personnel
- Trains, supervises, and reviews Quality department staff for skill level and performance
- Builds and maintains a positive, collaborative working culture across the Quality department
- Serves as the single point of accountability for the Quality department
- Creates and maintains processes and procedures which clearly define workflow and tasks required in Quality Management System for ISO & AS-9100 certification
- Responsible for compliance with APQP & PPAP documentation
- Maintains secured Quality documentation that meets cyber security requirements
- Completes root cause analysis and implements corrective actions for process-related concerns
- Resolves all manufacturing quality issues
- Ensures timely resolution of Customer & Supplier issues per policy
- Responsible for all testing and validation required by customer
- Interfaces with Engineering and Operations to ensure conforming product compliance
- Manages customer and vendor Quality audits for compliance
- Owns the continuous improvement strategy for inspection processes, procedures, training, 5S, and auditing within the Quality department
- Analyzes quality performance data and trends to identify improvement opportunities and drive measurable results
- Recommends quality-related investments, tools, and process changes to the Sr. Director of Manufacturing & Engineering
- Performs site visits to suppliers & customers as required
- Participates in corporate on-boarding and orientation programs
- Bachelor’s degree in related discipline (may substitute three (3) years of previous quality related work experience)
- Three (3) years of progressive work experience in a Quality-related role (AS9100 D and customer audit management experience preferred)
- Previous leadership or supervisory experience preferred
- Previous experience working on a business system and with standard office software
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.
Skills Required
- Bachelor's degree in a related discipline (or substitute three years of quality-related experience)
- Three years of progressive work experience in a quality-related role
- Experience with ISO and AS-9100 certification and requirements
- Experience with APQP and PPAP documentation
- Hands-on experience with inspection, testing, root cause analysis, audit response, and problem resolution
- Experience maintaining secured quality documentation meeting cybersecurity requirements
- Experience with customer and vendor quality audits / customer audit management (AS9100 D experience preferred)
- Previous leadership or supervisory experience
- Experience working on a business system and with standard office software
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Now hiring all positions! Check out our website to learn more: www.exoticautomation.com/careers Founded in 1963 as Exotic Rubber and Plastics Corporation, our history demonstrates years of pioneering & revolutionizing new technologies. In 1972, we became a distributor of Parker Hannifin products. This commitment generated a dramatic increase in our involvement within the expanding field of automation and motion control. In 2001, we changed our name to Exotic Automation & Supply in order to fully reflect the scope of our product and service offerings. Today, Exotic’s QMS is ISO certified: we serve virtually every industrial sector where automation, motion control, material handling, gasket and sealing solutions are required.
