Quality Manager - On-Wing Services

Quality Manager - On-Wing Services

Lead the development and implementation of a strategy for Quality in the provision of on and near wing maintenance services that embraces regulatory compliance and industry best practice and delivers high level of Customer Satisfaction.

Ensure there are accurate, regularly updated and meaningful KPIs for the Quality performance of our on and near wing activities and that they are reviewed in an appropriately attended governance structure which captures recovery actions when necessary.  Ensure Supplier Scorecards and Supplier Maturity Assessments are maintained.

Ensure the processes we operate to in on and near wing services are up to date in ARIS, reflecting legal and regulatory limits and best practice for the business so that Right First Time performance can be achieved.

Establish and lead the standard for problem resolution relating to on and near wing services, coaching our suppliers and internal teams in these expectations.

Support the operation of our Spare Engine Services team by advising on regulatory matters, establishing and supporting routine Quality governance for the Service and ensuring the processes operated in this space are up to date in ARIS, reflecting legal and regulatory limits and best practice for the business so that Right First Time performance can be achieved.  Where third parties are involved, ensure they are appropriately approved and governed in compliance with SABRe.

Lead the collective identification, sentencing and mitigation of risks associated with on and near wing services and spare engine services.

Level C

Hiring Manager - Chris Wright