Quality Supervisor {SE}

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise and directs the efforts of the Quality Control Department.
• Schedule work assignments, assign tasks, train new employees and demonstrate proper operation of equipment. Observe work as it is performed to ensure it is done properly and safely.
• Responsible for assuring Quality Control Technicians are properly trained in all inspection equipment, techniques, and procedures.
• Responsible for maintaining efficient workflow, work assignments and throughput standards.
• Confer with supervisors from other departments to coordinate operations and activities and meets with managers or subordinates to resolve issues.
• Responsible for interfacing with all departments and coordinating MRB efforts.
• Review, and coordinate intradepartmental approval of internal generated nonconformance reports and deviations, maintain log of same.
• Responsible for assuring the integrity and completeness of Device History Files
• Responsible for identifying the tool and equipment needs of the inspection department to properly and adequately perform tests and inspections required by current and new products along with reporting those needs to Quality Control Management. 
• Responsible for the review and approval of inspection SOPs and quality system documents that pertain to the Quality Control function.
• Evaluate employees through performance reviews.
• Establish and refine business processes to improve the customer experience and solve problems

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Personal Effectiveness Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

·       Excellent organization, writing, and communication skills.

·       Must be self-motivated and capable of working independently

·       Ability to handle confidential information.

·       Ability to show initiative.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

·     High School diploma or equivalent required

·     Associate degree in related field (preferred) or equivalent years of experience

·     At least 5 years’ experience in Quality Control or Quality Assurance positions required.

·     Two years or more of supervision preferred.

·     Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

Workplace Competencies

·       Ability to multi-task and work under deadlines.

·       Good interpersonal skills and phone etiquette.

·       Demonstrates the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·       Ability to verbally communicate ideas and issues effectively to other team members and management.

·       Ability to write and record data and information as required by procedures.

Industry-Wide Technical Competencies

• Knowledge of testing equipment and applicable national standards relating to testing (i.e. ASTM standards, etc.). Familiarity in operating all test and inspection equipment used in Quality Control. Familiarity with applicable federal, military, FDA, ISO and EN specifications.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• PC Literacy, Windows, Microsoft Office Software along with Alpha Manufacturing & Design software programs, i.e., E2 and Inspection Expert

Manage Competencies (If Applicable)

·       Foster a high-performance culture through active leadership and create a strong sense of accountability within the department.

·       Teach and coach team members to identify quality trends and the ability to identify opportunities to meet customer and business needs.

·       Clearly identify and communicate the differentiation of talent and assure development actions and rewards align accordingly.

·       Anticipate the need for top talent to fill key organizational positions. Lead efforts to attract, develop and retain individuals who can make critical contributions to organizational success.

·       Champion an environment where the personal worth of employees is recognized, and individual differences are respected and leveraged.

Physical Demands

·       Ability to maneuver throughout the facility/facilities as needed.

·       Comply with all safety policies and procedures including wearing proper PPE.

·       Ability to function in a position which is primarily repetitive daily administrative functions

·       Visual acuity necessary to do the job safely and effectively.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate to loud.

Additional Notes

ARCH Global Holdings is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success.  All employees of ARCH Global Holdings are employed on an at-will basis.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.