About the Role
We are looking for a motivated and detail-oriented Quality Management Specialist to lead the implementation of the ISO 9001 quality management system (QMS) within our organization. You will play a key role in helping the company achieve and maintain certification, driving continuous improvement, and embedding a culture of quality across all departments.
Key Responsibilities
- Lead implementation of the ISO 9001:2015 Quality Management System.
- Conduct a gap analysis to assess current processes against ISO 9001 requirements.
- Develop, document, and update quality policies, procedures, and work instructions.
- Coordinate
internal audits and support external certification audits.
- Train employees and department heads on ISO 9001 requirements and quality best practices.
- Monitor key quality indicators (KPIs) and drive corrective/preventive actions.
- Manage non-conformities, risk
assessments, and continuous
improvement initiatives.
- Serve as the main point of contact with the certification body (e.g., a NABCB-accredited certifier or an international body such as Bureau Veritas, TÜV, DNV, or BSI operating in India).
- Ensure ongoing compliance and prepare the organization for surveillance and recertification audits.
- Promote a culture of quality and process ownership across teams.
Required Qualifications
- Bachelor's degree (B.E./B.Tech) or equivalent in, Quality Management System
- Proven experience (2–5 years, adjust as needed) in ISO 9001 implementation or quality management within Services industry
- Solid understanding of ISO 9001:2015 requirements and quality management principles.
- Demonstrated experience having successfully led another company in India through initial ISO 9001 certification (not just maintaining an existing certification).
- Experience conducting internal audits (ISO 9001 Lead Auditor certification, e.g., from NABCB/IRCA/BSI, is a strong plus).
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills in English, with the ability to train and influence stakeholders at all levels.
- Proficiency in quality tools (e.g., PDCA, root cause analysis, process mapping).
Skills Required
- Bachelor’s degree, B.E., B.Tech, or equivalent in Quality Management System
- 2–5 years of experience in ISO 9001 implementation or quality management within the services industry
- Strong understanding of ISO 9001:2015 requirements and quality management principles
- Experience leading an organization in India through initial ISO 9001 certification
- Experience conducting internal audits
- ISO 9001 Lead Auditor certification from NABCB, IRCA, BSI, or equivalent
- Strong analytical, organizational, and problem-solving skills
- Excellent English communication skills and ability to train and influence stakeholders
- Proficiency in PDCA, root cause analysis, and process mapping
What We Do
Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.
