Quality Management & Methods Manager

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favourite chocolate and snacks quickly and with high precision.

Kliklok International Ltd., based in Bristol, UK is part of the Syntegon Group. We specialize in highly efficient and reliable secondary packaging machinery, with Syntegon technologies being used in industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery.

Become part of our team and apply now!

The QMM Manager (Quality Management and Methods Manager) at Syntegon acts as an internal service provider to the organisation.

This role involves:

• Management and reporting of Bristol Quality Management & Methods actions & deliverables
• Maintaining strong communication with stakeholders throughout the site and within Syntegon
• Working with all departments internally and externally

Key Responsibilities:

Within area of operation, Quality Management & Methods Manager will:

• Supports all departments in the development, maintenance and continual drive for improvement of QMS processes and documentation
• Coaching and training staff on quality standards and best practices
• Maintain, monitor and measure the effectiveness of Bristol Quality Management System; conduct internal audits on company quality management system; assist/facilitate other PA site audits; implement the company Quality Policy, review the contents and scope and ensure its updated accordingly
• Strong knowledge of ISO standards (for example, ISO 9001) and other relevant frameworks, experience establishing, maintaining, and improving Quality Management Systems (QMS) (Coordinates activities to achieve and maintain compliance to ISO 9001 and applicable Syntegon quality directives.)
• Ability to design, implement, and audit quality processes and procedures
• Supports the organization to carry out structured processes such as risk assessments, 8Ds and lessons learned for customer and internal quality issues with focus on customer satisfaction and prevention of defects.
• Monitors and regularly reports on performance regarding quality objectives
• Conduct annual standard reviews to ensure changes are captured, and where relevant processes are updated to reflect relevant changes; communicate to the business relevant changes to specific industry standards.
• Uphold a proactive approach to QMM to drive continuous improvements
• CpC (Cockpit Charts reporting)Monthly Reporting / Analysis (Defect costs, OTD, Concessions, Complaints, Supplier performance)
• Participate in QG4 / Lessons Learned meetings to focus on Customer Satisfaction, prevention of defects and improvement actions

The job holder will hold the following knowledge and skills

• Completed technical degree or comparable qualification
• Several years of professional experience in the HSE/ EHS-area
• analytic skills, especially for legal principles and context
• Ability to write clear documentation, recommendations and instructions
• Certified Quality Manager and auditor with experience in maintenance of a Quality Management System preferred.
• Fundamental technical knowledge in special machine construction.
• Problem solving experience in methodologies such as 8D, 5 Why, Ishikawa.
• Ability to detect faults (design, process and procedural) and to participate in finding root causes and their solutions.
• Experienced in risk management of projects.
• Experienced in leading quality and continuous improvement initiatives in a machine construction company, or equivalent blend of education and experience.
• Proficient in office standard software (Excel, Word, PowerPoint, Outlook, Teams,etc.)
• Action oriented, quick learner, ambitious; has experience in driving change and delivering results.
• Ability to interpret data, spot trends, and make decisions based on evidence, Basic statistical analysis and use of quality tools (for example, control charts, Pareto analysis)

What we offer;

At Syntegon, you’ll have the space to grow and make an impact. You’ll work in an international environment with an informal culture and plenty of opportunities to develop yourself.

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary
• 25 days holiday per year + public holidays increasing to 28 after 5 years’ service
• Christmas shutdown period
• Simply Health Medical Cashback plan
• Pension Scheme with Aviva; ER contribution 4%, EE contribution 5% (min)
• Life Assurance benefit of 7 x annual salary (Provided by Yu-Life)
• Cycle to work/Tech Scheme (once passed probation)
• Access to wellbeing support via SimplyHealth and YuLife
• Staff discount for home appliances
• Discretionary company bonus scheme linked to company performance