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Quality Management Engineer
Job Summary
The Quality Management Engineer is responsible for ensuring the highest level of product quality across Adtran’s hardware and software portfolio throughout the entire product lifecycle. This role combines traditional Quality Management with software-focused Quality Assurance, working cross-functionally with R&D, Manufacturing, Sales, and Supply Chain to drive metrics-based, continuous improvement.
The ideal candidate is a proactive, technically strong quality professional who supports Product Lifecycle and Compliance processes for complex networking and telecommunications products.
Key Duties and Responsibilities
- Act as a Quality Management (QM) technical expert for Adtran products within assigned scope.
- Serve as the QM representative for Product Lifecycle and Change Management activities.
- Provide defined Quality deliverables throughout the Product Lifecycle (PLCP).
- Proactive software quality assurance monitoring throughout developement.
- Review and provide approval or recommendation for product readiness at key lifecycle milestones for both hardware and software.
- Monitor and analyze quality performance data (software and hardware defect trends, RMAs, customer complaints, trouble tickets) to identify recurring issues and improvement opportunities.
- Lead or support 8D, PSDM, and root-cause problem-solving activities for internal and customer-reported product/process issues, ensuring corrective and preventive actions are implemented.
- Drive improvements within development and manufacturing teams.
- Interface with Supplier Quality teams and provide feedback on supplier-related issues.
- Interface with internal customer sales teams and with external customers.
- Generate and present quality reports to internal stakeholders and customers.
- Chair or participate in Quality Data Review meetings focused on continuous improvement.
- Lead and influence cross-functional teams to resolve quality issues and improve product and process performance.
- Serve as a quality advocate balancing customer satisfaction, compliance, and business needs.
- Support additional Quality initiatives and projects as business needs evolve.
- Aggressively pursue AI automation for trend tracking and process improvement. Work implementation with appropriate resources.
Required Qualifications
Education
- Bachelor’s degree in Engineering, Computer Science, Software Engineering, or a related technical field.
Experience
- 5+ years of combined experience in Quality Management, Software QA, or Product Quality Engineering.
- Experience working with R&D, Engineering, Manufacturing, and/or Software Development teams.
- Proven experience with metric-driven quality improvement.
- Familiarity with Product Lifecycle Management (PLM/PLCP) processes.
- Experience working in structured development environments and with release/change control processes.
- Hands-on experience with root cause analysis, corrective and preventive action (CAPA).
Quality & Technical Knowledge
- Strong understanding of ISO 9001, TL 9000, or equivalent quality management systems.
- Knowledge of proactive quality tools (FMEA, PSDM, MTBF analysis or similar).
- Experience with test management tools and defect tracking systems.
- Familiarity with ERP (SAP), CRM (Salesforce), PDM/PLM systems.
- Solid understanding of reliability engineering and process improvement methodologies (Lean, CI).
Skills & Competencies
- Excellent communication and presentation skills (written and verbal).
- Comfortable interfacing with internal and external customers.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Proactive, self-directed, and detail oriented.
- Ability to balance customer expectations with business objectives.
- Strong interpersonal skills and ability to lead without direct authority.
- Demonstrated forward‑thinking mindset regarding the use of AI and automation, with the ability to identify and apply relevant solutions to improve role‑specific processes and outcomes.
Preferred Qualifications
- Experience with cloud-based software and security compliance standards.
- Advanced data analysis and reporting skills (Excel, Power BI, or equivalent).
ADTRAN Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ADTRAN and has not been reviewed or approved by ADTRAN.
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Healthcare Strength — Feedback suggests health insurance is solid, with medical, dental, and vision coverage viewed favorably. Company-paid short-term disability and access to on-site medical services at some locations reinforce the perception of strong healthcare support.
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Leave & Time Off Breadth — Feedback suggests the 2024 shift to flexible/unlimited PTO has been well received and is complemented by paid holidays and sick leave. Volunteer time off adds to the overall time-away options.
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Wellbeing & Lifestyle Benefits — Feedback suggests on-site clinics, fitness centers, cafeterias, and tuition assistance add meaningful day-to-day value. An Employee Assistance Program and optional add-ons further expand lifestyle support.
ADTRAN Insights
What We Do
ADTRAN, Inc. (NASDAQ: ADTN) is defining the future network with innovative next-generation solutions that enable telecommunication service providers to deliver voice, data and video services to homes and businesses. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. ADTRAN was founded in 1985 in Huntsville, AL. The corporate headquarters remains in Huntsville with additional R&D centers in Germany and India and sales offices located throughout the world. Innovation has been at the heart of the company since its inception and is recognized through our large portfolio of patents that is more than 700 strong. Our employees, more than 2,000 strong, come to work each day searching for ways to bring the world together through improved communication. We seek the best and brightest minds that bring integrity, a spirit of entrepreneurism, creative problem solving, and a passion for their work.
