Quality Management, Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Experience in one or more of the following areas:

• Quality assurance, quality control, quality management, audit, risk, or compliance within financial services or other highly regulated industries
• Performing complex testing and validation of internal processes, preferably in areas such as:
  • Tax operations
  • Transaction banking
  • Commercial loan operations
  • Deposit Operations

Responsibilities

• Conduct routine evaluations of internal processes to ensure controls and procedures are operating effectively
• Identify gaps, risks, and control weaknesses; document and communicate findings clearly
• Apply data collection and analysis techniques to support quality assessments
• Assist in developing and enhancing quality review frameworks and processes
• Prepare and distribute daily quality, risk, and control reports
• Support process improvement initiatives and product management efforts
• Deliver quality metrics and reporting to stakeholders and business partners
• Adhere to escalation protocols and reporting requirements
• Respond to inquiries received through the quality assurance team mailbox
• Contribute to continuous improvement efforts, including customer experience, innovation, and technology enhancements
• Support ad hoc projects and initiatives as needed

Functional Skills

• Knowledge of:
  • Quality review methodologies and processes
  • Metrics development and reporting
  • Quality performance indicators and measurements
• Intermediate to advanced proficiency in Microsoft Office tools, including:
  • Excel
  • PowerPoint
  • Business Objects (or similar reporting tools)

Foundational Skills

• Strong verbal and written communication skills
• Analytical and critical thinking abilities with a focus on problem-solving
• Sound judgment and a commitment to continuous improvement
• Resilience, adaptability, and openness to diverse perspectives
• Proactive learner with a hands-on approach
• Active listening skills with the ability to ask insightful questions
• Effective use of technology to enhance efficiency and outcomes
• Inclusive mindset with strong collaboration skills
• Demonstrates integrity and ethical behavior in all actions

Education

• Bachelor’s degree or equivalent professional experience required
• Preferred: Degree in Finance, Accounting, Business, or a related field

Certifications

• Relevant certifications (e.g., QA, Audit, Compliance, Risk) are a plus

The typical base pay range for this role is between $63K - $88K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.