POSITION SUMMARY:
The Quality Improvement Project Specialist plays a key role in supporting the development, implementation, management and sustainment of a system of quality and safety in the Department of OBGYN. This role is responsible for supporting a portfolio of department-level quality and process improvement projects from project scope and design, process redesign, implementation testing, performance metric management, and sustainment plans. This role works collaboratively with multidisciplinary improvement teams across ambulatory and in-patient settings.
Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position: Quality Improvement Project Specialist
Department: OBGYN
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Creates and executes all aspects of project plans by leading, facilitating and managing multi-disciplinary quality and patient safety improvement projects with progressive independence; oversees and manages project management and logistics such as project timelines, agenda development, minutes and documents, slide decks and preparation of reports on project status and activities to various audiences; provides supportive management oversight for organization wide advancement of the culture of safety with progressive independence.
Has a working knowledge of systematic and coordinated approaches to solving problems using a quality improvement framework such as the IHI model for improvement, lean or other improvement methodologies and tools. Demonstrates progressively independent project management skills.
Leads or serves as consultant for multidisciplinary teams in the development, implementation, and evaluation of quality care initiatives across all settings in maternal-child health in the inpatient and outpatient settings.
Ensures effective data management for assigned quality improvement projects. Has knowledge of measurement framework, and participates in the design, development and implementation of data collection tools. Oversees and conducts data analytics and data integrity. Reviews accuracy of data collected from clinical records and other sources
Works actively with clinical staff to facilitate the highest possible performance on selected clinical quality measures.
Participates in the development and implementation of strategies to enhance continuous improvement in process and outcomes.
Develops and maintains positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management, and staff.
Interacts with and supports education for a wide variety of personnel throughout BMC including administration, clinicians, staff, senior management, and Department Chair on quality improvement and patient safety science, including culture of safety and principles of high reliability.
Educates clinical staff, students, residents, and faculty regarding national clinical quality measures and the department’s performance on these measures.
Participates in the development and implementation of data collection tools.
Periodically reports on quality and patient safety matters and prepares reports for department and committees. Manages and facilitates department quarterly quality improvement meetings.
Actively networks internally and externally to develop skills, knowledge base, and opportunities to promote the quality initiatives at BMC. Participates in pertinent professional education to maintain current knowledge of best improvement practices for select patient populations.
Supports the Department of OBGYN’s Annual Goal-Setting process, including working with Unit Directors to develop and measure goals tied to the department’s strategic plan. Provide consultation and project management support to those unit directors interested in utilizing a QI framework to drive change.
Other administrative and operational duties as assigned by Director of Professional Operations.
JOB REQUIREMENTS
EDUCATION:
Bachelors required, Masters preferred, one in health-related field
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Quality and process improvement experience and/or certifications required (ex: Lean Six Sigma); IHI quality improvement methodology preferred.
EXPERIENCE:
3-5 years’ experience; minimum 1 year experience in clinical quality/patient safety
KNOWLEDGE AND SKILLS:
Demonstrated knowledge and use of quality improvement methodologies and tools.
Must have strong interpersonal skills necessary to establish supportive, collegial relationships, and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals.
Ability to effectively interview individuals and groups from diverse professional backgrounds.
Maintain strictness confidentiality of information.
Highly self-motivated. Ability to manage multiple projects simultaneously and adhere to work deadlines.
Ability to inspire trust and be seen as someone who provides support and assistance.
Excellent verbal and written communication skills.
Excellent presentation skill including ability to speak before large audiences and prepare and provide Power Point presentations.
Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint, Access), Flowcharting/mapping (QI Charts).
Ability to learn and effectively use computer software, such as electronic health records and data entry tools.
Compensation Range:
$62,500.00- $91,000.00This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Bachelor’s degree in a health-related field
- Master’s degree in a health-related field
- Quality and process improvement experience or certification, such as Lean Six Sigma
- Knowledge of or experience with the IHI quality improvement methodology
- Three to five years of professional experience
- At least one year of clinical quality or patient safety experience
- Knowledge and use of quality improvement methodologies and tools
- Strong interpersonal and communication skills with clinical and administrative stakeholders
- Ability to manage multiple projects and meet deadlines
- Excellent presentation skills, including PowerPoint presentations and speaking to large audiences
- Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Access
- Ability to learn and use electronic health records and data-entry tools
- Ability to maintain strict confidentiality of information
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
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Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
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Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
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Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
