The Role
The Quality Improvement Manager develops and implements quality improvement programs, policies, procedures, and audit strategies for a residential disability services program. Responsibilities include investigating incidents, reporting to NY OPWDD, training managers, maintaining databases, preparing for accreditation audits, reducing staff turnover, ensuring regulatory compliance, and producing regular data reports.
Summary Generated by Built In
What You'll Do
As Quality Improvement Manager for Easterseals New York Rochester, you will work closely with management to identify areas of improvement, create and implement quality improvement programs, develop standard operating procedures and facility policies and conduct audits to monitor their effectiveness to ensure compliance with regulatory requirements and maintain a culture of continuous improvement.
Your responsibilities will include:
- Developing strategies in partnership with management to identify potential deficiencies in operations
- Making recommendations to improve quality of service delivery in our residential program for individuals with development disabilities.
- Investigating incidents affecting clients in our residential program for individuals with development disabilities.
- Providing initial and ongoing management training to department managers.
- Entering incidents in IRMA and WSIR for reporting to NY OPWDD.
- Maintaining database - DSS Family Net Web and ETO software
- Preparing the facilities for audits, making sure all documentation is in place to support and maintain accreditation.
- Working with management team to develop strategies to assist in reducing staff turnover.
- Generating monthly and annual data reports.
You're great a great fit for this role if you have:
- Bachelor's degree in Human Services, Social Work or a related field.
- Five (5) years of experience in program administration in a social service agency.
- Experience in quality assurance (at least 2+ years), preferably in social services, public health, or workforce development.
- Excellent communication skills, both written and verbal.
- Strong analytical and decision-making skills with high attention to detail.
- Excellent investigative skills.
- Integrity and commitment to safeguard confidential information.
- Ability to work both independently and as part of a collaborative team.
- Proficiency in using computer and software applications, including Microsoft Office Suite (Word, Excel, PowerPoint).
- Valid driver's license and reliable transportation.
Compensation & Benefits
- Compensation: $62,354 Per year
- Benefits
- Health insurance (Medical, Dental, Vision)
- Paid time off (Vacation, Sick, Floating)
- Retirement plan 403(b)
- Flexible Spending Account (FSA)
- Commuter Benefits
- Life/Accident insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Employee Assistance Plan (EAP)
Who We Are
The mission of Easterseals New York is to spread help, hope, and answers.
We operate programs that enable people with special needs to achieve equality, dignity, and independence in their own communities. We provide exceptional services to ensure that app people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives everyday. In Rochester, NY we operate The Kessler Center, an approved private special education (853) school offering both residential (CRP) and day placements for students with developmental disabilities. The Kessler Center is an available option for school districts seeking an out-of-district placement for students who need an alternative educational path due to their developmental disabilities. The Kessler Center has broad expertise working with students across the entire range of developmental disabilities, including Autism Spectrum Disorders, as well as with children who struggle with behavioral challenges. In addition to The Kessler Center, we operate a dayhab program and provide respite care.
Easterseals New York joined The Fedcap Group in 2015.
Website: http://www.easterseals.com/newyork
The Fedcap Group provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EOE employer committed to diversity.
Skills Required
- Bachelor's degree in Human Services, Social Work, or a related field
- Five years of experience in program administration in a social service agency
- At least two years of quality assurance experience, preferably in social services, public health, or workforce development
- Excellent written and verbal communication skills
- Strong analytical and decision-making skills with high attention to detail
- Excellent investigative skills
- Integrity and commitment to safeguarding confidential information
- Ability to work independently and collaboratively as part of a team
- Proficiency with computer and software applications, including Microsoft Office Suite
- Valid driver's license and reliable transportation
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The Company
What We Do
Fedcap Apex Acquisition LLC is an entity formed by The Fedcap Group, a nonprofit dedicated to advancing economic well-being through education and workforce development, to acquire Apex Technical School, which provides vocational training in skilled trades.
