Quality Executive - London Central

Job Title: Quality Executive - London central

Diageo Context
Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry – Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan’s and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.

Diageo has built a strong platform for growth – through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company’s strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.

Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.

More about Diageo is available at its web site: https://www.diageo.com/

Role Dimensions

Here at Diageo we take the quality of our Beer very seriously, we are globally renowned for making quality liquids and ensuring each pint is poured with perfection every time. The role of a Quality Executive is to deliver our beer and draught product quality agenda across the given territory including targets for Quality upgrades and interventions. The primary responsibility is to install the optimum range of dispense solutions in every account ensuring Great Looking Great Tasting (GLGT) Beer in every call.  To deliver this you will be expected to work to a planned call structure and detailed installation/service standards and have the ability to lone work but maintain the highest executional, organisational and administration standards. This is a hybrid Technical beer dispense capability role coupled with influencing and sales capability that makes you the GUINNESS Ambassador in the territory.

Top Accountabilities

• Work to the Highest Standards - Install & Maintain dispense equipment at the point of purchase across a significant geographical account base delivering work tasks to the required specifications and standards  through a specific call structure.

• Positively Influence the On Trade – Be an expert at selling the benefits of Great Quality to customers leaving a legacy of improvement post call to the consumers next pint

• In Outlet Execution - Take every opportunity to drive GUINNESS Quality, Visibility + Distribution in each call visited

• Managing your Workload - Self schedule calls both Proactive Service and Breakdown work and prioritise calls based on Service Level Agreements and strategic importance

• Delivery of Role Objectives - Work to set targets across calls completed, coverage and specific Sales and Technical Dispense upgrade work.

• One Team Ways of Working - Work as part of a team delivering Regional/National events and bespoke activity. Support the region by stepping into gaps in coverage

• Administration – manage the ordering and return of equipment needed to carry out all jobs and monitor van stock levels. Ensure proficient in iPad based systems and have great hygiene with inputs of clear data into these systems pre and post call

• Work cross functionally – You are part of the Field + Technical team with various commercial roles to partner with and deliver great outcomes. Be an Ambassador for GUINNESS Quality both internal/external 

Ideal Experiences / Qualifications / capabilities

• Customer-facing experience in a manual, technical or sales role, working in hospitality industry would be advantageous

• Knowledge of the On Trade gained through working in the sector as well as Beer Quality/Technical Dispense experience preferred

• Ability to advise and influence customers both internally and externally through product knowledge and market insight. 

• Passion for the Diageo beer portfolio

• Confidence in delivering outlet staff training to step change brand standards

• Well organized and able to prioritise a varied portfolio of work

• Team player – will be a key member of the city team contributing to performance results for total city

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our team to thrive and to realize our ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

Flexibility is key to success in our business, and many of our staff work flexibly in many ways, including part-time, compressed hours, flexible location.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.