We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
This role leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health. The Quality Engineer is accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices
The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.
Required Qualifications
• 5+ years of experience with software engineering
• 3+ years of experience as a quality assurance engineering lead , mentoring scrum teams
• 3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub
• 3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally
Preferred Qualifications
• 2+ years of experience in Health care/Insurance domain
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Ability to innovate, display original thinking and creativity, meets challenges with resourcefulness, generating suggestions for improving work.
• Proven experience in working with onshore and offshore colleagues\contractors
• Experience in Salesforce software quality assurance
Education
4 years Bachelors or Equivalent
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$79,310.00 - $158,620.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience with software engineering
- 3+ years of experience as a quality assurance engineering lead
- Experience mentoring Scrum teams
- 3+ years of experience with QA test automation and emerging QA technologies
- Experience with Selenium, Gherkin, Rest Assured, Java, Apache POI, and GitHub
- 3+ years of experience with Agile methodologies
- Familiarity with RTC, RQM, Jira, HP ALM, or Rally
- Bachelor's degree or equivalent
- 2+ years of experience in healthcare or insurance
- Experience working with onshore and offshore colleagues or contractors
- Experience with Salesforce software quality assurance
- Execution and delivery skills
- Ability to innovate and improve processes creatively
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
