Navitas Systems LLC, a leader in comprehensive energy storage solutions, was formed in 2011 with the merger of MicroSun Innovative Energy Storage Solutions and MicroSun Electronics, and the acquisition of lithium battery company A123 Systems’ Government Solutions Group. In 2019, East Penn Manufacturing, one of the world’s leading battery manufacturers, acquired majority interest in Navitas Systems. In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.
At our Navitas facilities we engage in the research, design, development, and manufacture of advanced lithium cells and energy storage products and systems for both commercial customers and U.S. Government/military customers. We invest in our people, they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then Navitas is the right place for you.
OverviewThe Quality Intern will support the Quality department by analyzing the company's current warranty process from end to end. This role will be responsible for documenting how warranty claims are currently handled, identifying inefficiencies and bottlenecks, benchmarking against best practices, and recommending ways to streamline and improve the process — including the possibility of a new system or tool for managing warranty claims going forward.
Responsibilities- Analyze the current warranty process from claim intake through resolution and closeout
- Map the existing workflow, identifying each step, system, and stakeholder involved
- Review historical warranty data to identify trends, recurring issues, and cycle-time drivers
- Identify inefficiencies, redundant steps, and manual work that could be streamlined or automated
- Benchmark current practices against industry standards for warranty management
- Evaluate current tools and systems (e.g., Smartsheet, ERP, QMS) used to track and manage warranty claims
- Research and recommend potential new systems, software, or process changes to improve efficiency
- Collaborate with cross-functional stakeholders to gather input and validate findings
- Document proposed process improvements, including workflows, templates, and criteria
- Provide weekly progress updates to the Quality Manager
- Currently pursuing a Bachelor's degree in Industrial Engineering, Quality Engineering, Business, or a related field
- Strong analytical, process-mapping, and problem-solving skills
- Familiarity with process improvement concepts (e.g., Lean, Six Sigma, root cause analysis) is a plus
- Comfortable working with data in spreadsheets or quality/business systems
- Ability to work independently, ask clarifying questions, and communicate findings clearly
- Interest in manufacturing, quality systems, or process engineering
Skills Required
- Currently pursuing a Bachelor's degree in Industrial Engineering, Quality Engineering, Business, or a related field
- Strong analytical, process-mapping, and problem-solving skills
- Comfort working with data in spreadsheets or quality/business systems
- Ability to work independently, ask clarifying questions, and communicate findings clearly
- Interest in manufacturing, quality systems, or process engineering
- Familiarity with Lean, Six Sigma, or root cause analysis
What We Do
East Penn Manufacturing is a private, family-owned battery and energy-storage manufacturer. It produces lead-acid batteries, power-storage systems, accessories, and related solutions for automotive, transportation, motive-power, reserve-power, telecommunications, renewable-energy, and other applications. Founded in Pennsylvania, the company has grown from a small battery business into one of the world’s leading battery manufacturers, with thousands of employees, extensive distribution operations, and a broad product portfolio.
